LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 96 results matching "Derby City Council"
Derby City Council (21-006-237)
Education
Upheld
Subject: Covid 19
Summary: Mr and Mrs B complained the Council did not secure the social care provision in their son’s child in need and education, health, and care plans. They said their son missed provision and this caused the family distress. The Council was at fault for failing to secure their son’s provision. The Council will make up the lost provision to remedy the injustice to them and their son.
Derby City Council (21-018-233)
Education
Other
Subject: Alternative Provision
Summary: We will not investigate this complaint about the Council’s decision not to issue an Education Health and Care plan. This is because it is reasonable for Mrs X to appeal to Tribunal.
Derby City Council (21-015-529)
Children S Care Services
Other
Subject: Child Protection
Summary: We will not investigate this complaint about delay in the statutory procedure for complaints about children’s services. This is because there is insufficient evidence of fault and the injustice caused is not so significant as to warrant investigation.
Derby City Council (21-016-536)
Planning
Other
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with an application for a certificate of lawful development. This is because Mr X has not been caused an injustice as a result of the Council’s actions.
Derby City Council (21-015-221)
Planning
Other
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with an application for a certificate of lawful development. This is because Mr X has not been caused an injustice as a result of the Council’s actions.
Derby City Council (21-015-104)
Planning
Other
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with an application for a certificate of lawful development. This is because Mr X has not been caused an injustice as a result of the Council’s actions.
Derby City Council (20-014-122)
Other Categories
Not Upheld
Subject: Land
Summary: Mr B complained about the Council’s decision to close his local golf course resulting in him being unable to access affordable golf in his area. The Ombudsman found no fault on the Council’s part.
Derby City Council (25-004-429)
Education
Upheld
Subject: Special Educational Needs
Derby City Council (25-005-305)
Education
Other
Subject: Special Educational Needs
Derby City Council (25-024-123)
Benefits And Tax
Other
Subject: Housing Benefit And Council Tax Benefit
Derby City Council (25-013-726)
Other Categories
Other
Subject: Commercial And Contracts
Derby City Council (25-013-293)
Benefits And Tax
Other
Subject: Council Tax
Derby City Council (25-012-095)
Children S Care Services
Other
Subject: Child Protection
Derby City Council (25-000-786)
Education
Upheld
Subject: Alternative Provision
Derby City Council (24-022-503)
Adult Care Services
Upheld
Subject: Assessment And Care Plan
Derby City Council (24-023-086)
Education
Other
Subject: Special Educational Needs
Derby City Council (25-016-421)
Education
Other
Subject: Special Educational Needs
Derby City Council (25-004-189)
Housing
Not Upheld
Subject: Homelessness
Derby City Council (25-012-465)
Planning
Other
Subject: Planning Applications
Derby City Council (25-012-923)
Adult Care Services
Other
Subject: Other
Derby City Council (25-011-686)
Housing
Upheld
Subject: Homelessness
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||