LGO Individual Decisions

Summary: We will not investigate Miss X’s complaint about the Council’s registrar booking service. This is because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

Summary: Mr X complained the Council failed to transfer his son’s (Y) Education, Health and Care (EHC) Plan from a different Council area and delayed amending and implementing his EHC Plan once he had moved. There was delay, but this was not solely the Councils fault. The Council was at fault for failing to provide section F provision. It suggested an appropriate remedy.

Summary: We will not investigate this complaint about failure to make special educational provision for the complainant’s daughter. Part of the complaint is late and there are no good reasons to investigate this aspect of it now. We cannot investigate the remaining aspects of the complaint because Mrs X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and we cannot achieve the outcomes she is seeking.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Summary: We will not investigate Mr X’s complaint about an unsuccessful application for a blue badge. This is because there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about delays in the Education Health and Care needs assessment process. When considering this complaint, the council agreed to pay X £100 for each month of delay in it issuing a decision. This is a suitable remedy for injustice and there are no wider public interest issues to justify investigating this complaint.

Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s decision to charge them an assessed contribution towards their care. There is insufficient evidence of fault to warrant an investigation.

Summary: Mrs X complained about the Council’s failure to deliver therapies included in her daughter’s (Y) Education Health and Care Plan, to agree a Personal budget for Y and to review Y’s plan. Mrs X also complained about the way the Council carried out Y’s Education Health and Care needs assessment. We found fault with the Council. This fault caused injustice to Y and Mrs X. The Council has offered a suitable financial remedy. The Council has also agreed to ensure Y receives therapies in the new school year and improve its Personal budget process.

Summary: We will not investigate this complaint about the Council’s failure to act on safeguarding concerns about Miss X’s late grandmother. The Council has already acknowledged it missed opportunities to escalate those concerns and committed to improving its safeguarding strategies. Further investigation is unlikely to achieve anything more.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Summary: We will not investigate this complaint about delay in the Education and Health Care Plan process. This is because the Council has agreed to remedy the injustice caused by its delay and it is unlikely further investigation would achieve significantly more for Miss X. We will not investigate Miss X’s complaint about the Council’s decision to name a school in her son’s Education, Health and Care Plan because the decision carried a right of appeal which it would have been reasonable for her to use.

Summary: We will not investigate Mr X’s complaint that Council staff were responsible for damage to his vehicle. This is because insurers and the courts are better placed to consider the matter. Any injustice caused by the actions of staff is not significant enough to justify our further involvement.