LGO Individual Decisions

Summary: Miss Y complains about the Council’s failure to safeguard her children when they were placed into short-term foster care under an Interim Care Order. We find some fault by the Council causing injustice to Miss Y and her daughter, D. The Council will pay £500 to Miss Y and undertake the service improvements listed at the end of this statement.

Summary: We will not investigate this complaint about the Council’s investigation of reports of breaches of planning control on the complainant’s property. We have seen no evidence of fault in the Council’s actions.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning applications. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council affecting its decisions.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to grant planning permission for a barn, and the Parish Council not commenting on the application.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning enforcement matter. This is because there is not enough evidence of fault by the Council affecting its decision. We also could not say the Council’s actions caused Mrs X injustice and we cannot achieve the outcome Mrs X wants.

Summary: We will not investigate this complaint about poor customer service from a council department. The Council has admitted some fault and apologised. Further investigation by us is unlikely to achieve anything more.

Summary: Mr X complaineds the Council has failed to enable his son, Z, to access suitable full-time education. As a result Z has missed the education he should have received and it has had a significant impact on Mr X, his wife and their other children.

Summary: Miss B complained the Council delayed finalising her son’s education, health, and care plan and failed to secure alternative educational provision when he was out of school. She also complained the Council threatened to take her to court because her son was not attending school. She said this put a strain on the family and caused distress. The Council failed to secure education and education, health and care provision for Miss B’s son. The Council has agreed to apologise to Miss B and her son and make a financial payment to remedy the injustice caused by its faults.

Summary: Mr X complained about charges for his father, Mr Y’s, care. He also complained the Council delayed the assessment process and failed to update him with the outcome of its safeguarding investigation. We found fault with the Council. The Council agreed actions to remedy the injustice to Mr X and Mr Y.

Summary: We will not investigate Mr B’s complaint that the Council has refused to pay him compensation after wrongly sharing his personal data. This is because it is reasonable for Mr B to take the Council to court.

Summary: We will not investigate Mr D’s complaint about a Traffic Regulation Order. This is because there is insufficient evidence of fault by the Council. Also, if he believes the Council is withholding information from him, we consider it reasonable for him to complain to the Information Commissioner’s Office.

Summary: We will not investigate Ms X’s complaint about an error in a document it published because she has not been caused an injustice.

Summary: We will not investigate this complaint about the Council’s handling of matters relating to Mr X and a harbour it runs. This is because past matters have been previously addressed by the Ombudsman and there are no new matters which warrant an investigation.

Summary: We will not investigate this complaint that the Council delayed in finding Mrs X a new residential placement. That is because there is not enough evidence of fault to justify investigating.

Ms X complains the Council was at fault in the way it dealt with her son’s special educational needs, an Education Health and Care Plan (EHCP) and progressed a SEND tribunal decision. We found no evidence of fault in the way the Council progressed the Tribunal decision. Ms X has appealed to the SEND Tribunal again and so the law prevents us from considering Ms X’s concerns about the EHCP. So, we have completed our investigation.

Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s Council Tax. This is because there is no evidence of fault in the Council’s actions. Mr X has raised other complaints which are late and affect all or most people in the Council’s area.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action for breaches of a caravan site licence condition. This is because there is insufficient evidence of fault in how the Council dealt with the matter.

Summary: We will not investigate this complaint about bins and rubbish being left on a footpath. This is because there is insufficient evidence of fault in how the Council has dealt with the matter.

Summary: Ms B complained about the way in which the Council had dealt with concerns she raised about development in and adjacent to protected areas in her local area. We found the Council failed to identify that the site was in a protected area and gave incorrect advice to the landowner which led to them carrying out further development, misunderstood the permitted development rules and failed to consult with Natural England. The Council has agreed to apologise to Ms B and pay £300 to a charity of her and to improve its procedures for the future.

Summary: We will not investigate this complaint about the Council’s failure to update road warning signs following a highway scheme. There is insufficient evidence of any significant injustice to Mr X which would warrant an investigation.

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s decisions to grant planning permission for their neighbour’s extension and not to take formal action for a minor breach of planning control. This is because there is no evidence of fault affecting the decisions.

Summary: We will not investigate this complaint about the Council’s management of its cemeteries. This is because there is not enough evidence of fault by the Council. It is also unlikely we could add to the Council’s response.