LGO Individual Decisions

Summary: We will not investigate this complaint about the Council defending legal action. This is because we do not have jurisdiction to investigate matters heard in court.

Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.

Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Mr X complained about the Council’s handling of his application for a blue badge. He said it caused delays and failed to properly consider his non-visible disabilities in the process. We found the Council at fault for causing significant delays in the assessment process and for some unclear communication. It was not at fault for how it reached its view on Mr X’s eligibility at the time. The Council should apologise and make a symbolic payment to acknowledge the injustice its delay and unclear communication caused.

Summary: Mr X complained the Council failed to take planning enforcement action against breaches of planning control including issues of dust, light pollution, noise and operating hours. The Council used its professional judgment to determine what action was proportionate. This included issuing a breach of condition notice to ensure the dust doors are correctly installed.

Summary: We will not investigate this complaint that the Council has failed to remove inaccurate information it holds about Ms X. This is because the Information Commissioner is better placed to consider the matter.

Summary: We will not investigate Mr X’s complaint about the Council placing a bid on a property without his consent and about the unsuitability of his property. This is because there is insufficient evidence of fault. In addition, it is reasonable for the Council to complete a review of the suitability of Mr X’s accommodation.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application because there is not enough evidence of fault.

We will not investigate Mr X’s complaint about the actions of staff in a Jobshop. The Council has responded to the complaint and it is not likely that any further investigation would lead to a different outcome.

Summary: We will not investigate Miss X’s complaint that the Council failed to apply a 12-week property disregard when it completed her mother’s financial assessment. This is because there is insufficient evidence of fault.

We cannot investigate Mr X’s complaint about the expenses claim he made to the Council. This is because we cannot investigate actions taken by a Council in connection with its housing activities as they relate to the provision and management of social housing.

Summary: Miss X complained that the Council had failed to secure suitable education for her son (Y) and had failed when reviewing his Education Health and Care Plan. She also complained about the lack of adequate training for the Council’s staff. We found fault with the Council’s delay to address Miss X’s concerns about the delivery of certain special educational provision by Y’s school and its delay to issue Y’s amended Education Health and Care Plan. We also found fault with the Council’s delay when considering Miss X’s complaint. The Council’s fault caused injustice to Miss X. We recommend

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after he said his property was damaged by work the Council completed on a neighbouring property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Summary: Mr X complained about the Council’s treatment of him when he visited its offices and its handling of his homelessness application. The Council was at fault for giving Mr X inaccurate information when he visited its offices. It was not at fault for the way it asked Mr X to leave its offices. The Council accepts it delayed assessing Mr X’s housing needs, causing Mr X a period of uncertainty. The Council has agreed to apologise and make a payment to Mr X.

Summary: We will not investigate Mrs X’s complaint about the Council not taking responsibility for its vermin trap hurting a hedgehog and that it has committed a wildlife law offence. There is not enough evidence of Council fault to warrant us investigating.

Summary: We will not investigate Mrs X’s complaint about the Council failing to fully investigate safeguarding concerns about a relative. This is because

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing benefit application. An investigation would be unlikely to achieve anything more.

Summary: Mx D complained the Council was regularly missing waste collections from a supported living facility. We have found the Council was not at fault.

Summary: We will not investigate this complaint about restricted visiting to a relative in a care home. It is unlikely we would add to the Council’s investigation or achieve a significantly different outcome that would justify us investigating.

Summary: We will not investigate Miss X’s complaint about a care home being unable to find and return her late mother’s clothing. This is mainly because we could not add to the previous investigation carried out by the care home. Miss X could reasonably take court action if she wants compensation.

Summary: We will not investigate Miss X’s complaint about a delayed Education Health and Care Plan process. It is unlikely we could achieve a significantly different outcome than the Council offered.

Summary: We will not investigate Miss X’s complaint about the Council’s decision to end her day centre placement at a mental health hub. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any injustice.

Summary: We cannot investigate Miss X’s complaint about how the Council handled her child’s Education, Health and Care Plan. Part of the complaint is late, and there are no good reasons why we should consider it. Additionally, we cannot consider any matter connected to a decision that has been appealed to a tribunal. For the part of Miss X’s complaint we can investigate, the Council have already made an offer of a symbolic remedy, and it is unlikely we would achieve any further outcome.