LGO Individual Decisions

Summary: We will not investigate this complaint about the way the Council handled a change of council tax liability for a rental property. This is because there is insufficient evidence of injustice and because the complainant could complain to the Information Commissioner.

Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Mr X to ask for a review of the Council’s decisions on his case.

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his request for additional parking restrictions. There is insufficient evidence of fault and it is unlikely an investigation would achieve anything more.

Summary: Mr X complained about how the Council handled aspects of Mrs Y’s care. This included the time taken by the Council to review Mrs Y’s care and about how it carried out a safeguarding investigation. Mr X said this meant Mrs Y has had a negative experience of care. Some of Mr X’s complaints fall outside our jurisdiction to investigate. We have not found the Council at fault for the time taken to review Mrs Y’s care and for how it carried out its safeguarding investigation.

Summary: We cannot investigate this complaint that the Council failed to make alternative educational provision for the complainant’s son, and failed to secure the provision set out in his Education Health and Care plan. The fact that she has used her right to appeal places the matters outside our jurisdiction.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: Mr X complained the Council forced him to leave his home under duress and failed to follow correct Initial Child Protection Conference procedures. Mr X said the Councils actions have resulted in mental, physical and emotional harm to himself and his wife, and emotional and mental harm to his children. We have found the Council at fault for failing to provide Mr X with the necessary information ahead of the Initial Child Protection Conference and for not following its appeal and complaints procedures. The Council has agreed to apologise and make a symbolic payment to Mr X to remedy the

Summary: We will not investigate Ms X complaint about the Council’s handling of her mother’s care and support needs. This is because an investigation would not lead to any worthwhile outcomes.

Summary: We will not investigate this complaint about the Council’s inspection of private rented property for hazards. There is insufficient evidence of any significant injustice which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision to charge Mr X for his care. There is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council charging him a contribution for his care and support. This is because there is insufficient evidence of fault.

Summary: We found fault with the Council’s failure to ensure delivery of all special educational provision to the complainant’s (Miss X) daughter (Y). We also found fault in the way the Council communicated with Miss X and handled her complaint. The Council’s fault caused injustice to Y and Miss X. The Council has agreed to apologise, to make payments to recognise Y’s educational loss and Miss X’s distress and to carry out some service improvements.

Summary: We will not investigate this complaint about parking problems experienced by a group of residents. The Council has provided a satisfactory response during the complaint process, and we are unlikely to be able to achieve anything further.

Summary: We cannot investigate this complaint about the Council’s involvement in the care and contact arrangements between Miss X and her child. This is because these issues have been considered in court and some issues raised are late. The Information Commissioner is better placed to consider Miss X’s complaint that the Council are withholding information.

Summary: We will not investigate Mr X’s complaint about the Council failing to respond to his information request. This is because there is another body better placed to consider his complaint.

Summary: We will not investigate this complaint about the Council refusing to allow Ms X to home-school her child and taking child protection action. There is not enough evidence of fault by the Council to warrant investigation. A legal bar prevents us investigating the actions of a school.

Summary: Mrs X complained about how the Council considered her child, W’s housing needs when they were homeless. The Council was at fault. This caused Mrs X frustration, for which the Council will apologise.

Summary: We will not investigate Mr X’s complaint about the Council sending council tax documents to the wrong address. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mr X has not been caused a significant personal injustice and we could not add anything to the Council’s response.

Summary: We will not investigate this complaint about how the Council has dealt with the education and SEN provision for the complainant’s child. This is because there is insufficient evidence of fault, and the complainant has used their right of appeal to a tribunal.

Summary: Miss Y complained the Council failed to properly consider whether it owed Mr X a homelessness duty when he applied to join its housing register. Miss Y said Mr X has been homeless for more than two years as a result and missed the opportunity to bid on suitable properties. We find the Council at fault, and it has agreed to apologise to Mr X, make a payment to recognise the injustice caused, and act to prevent recurrence.

Summary: We will not investigate this complaint about a Liability Order as there is insufficient injustice to warrant investigation and the Council has acted to remedy the matter.

Summary: We will not investigate Mr X’s complaint about the Council’s decision he does not qualify to join its housing register because there is insufficient evidence of fault.

Summary: We upheld Ms X’s complaint about the failure to secure occupational therapy provision on her child Y’s Education, Health and Care Plan. The payment of £3900 and apology the Council has offered for two years of missed provision are a partial remedy. The Council will review its commissioning arrangements and arrange for the therapist delivering Y’s provision to receive the specialist training required.

Summary: Mr X complained about the way the Local Authority Designated Officer considered an allegation against him. We will not investigate this complaint because there are ongoing investigations into Mr X’s conduct.

Summary: Miss X complained the Council failed to review the suitability of her privately rented accommodation despite multiple requests to do so. Miss X says this has meant her and her disabled son remained in unsuitable accommodation between March 2023 and September 2024. The Council was at fault for failing to carry out a suitability review in line with the law and the homelessness code. This has caused Miss X distress, frustration and uncertainty.