LGO Individual Decisions

Summary: We cannot investigate this complaint about parking penalties because Miss Y has already approached the Traffic Enforcement Centre, and the courts are better placed to deal with the complaint.

Summary: Ms D complained the Council has failed to put provision in her daughter’s Education, Health and Education Plan in place. We found the Council is at fault. The Council has apologised and made a symbolic payment in recognition of the injustice caused. We do not consider any further remedy is due.

Summary: Mr X complained about the way the Council dealt with his homelessness. The Council was at fault for delays in reaching decisions on Mr X’s application and for not offering interim accommodation. It has agreed to apologise and make a payment to Mr X to acknowledge the extra time he spent in unsuitable accommodation. It has also agreed to provide training or guidance for staff.

Summary: We cannot investigate Ms C’s complaint that the Council did not give proper consideration to her representations about a Penalty Charge Notice she received. This is because Ms C put in an appeal to London Tribunals.

Summary: Mr X complained that the Council failed to properly consider complaints he made of an odour nuisance. He also complained that officers abused and mis-treated him. We found no fault in the Council’s actions and no evidence that officers abused or mis-treated Mr X.

Summary: We will use our discretion not to investigate this complaint about the complainant’s housing situation because she could have used her appeal rights and could now make new applications.

Summary: We will not investigate Mr X’s complaint about the Education, Health and Care Plan process. The complaint is late, and Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault and the complainant could ask for a review of new evidence. We will not exercise discretion to investigate her complaints about rental payments for temporary accommodation from 2019 onwards. It was reasonable for her to complain to us within 12 months. There is no evidence to suggest that Ms X could not have complained to us sooner.

Summary: We will not investigate this complaint about the conduct of a social worker. That is because the complaint is late.

Summary: We will not investigate Mr X’s complaint about the content of an assessment the Council completed about his children. This is because our intervention would achieve nothing significant.

Summary: We will not investigate this complaint about the Council’s assessment of a housing transfer application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Ms X’s complaint about how the Council responded to her communication. There is not enough evidence of fault to justify investigating.

Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice because the case has been considered in court.

Summary: We will not investigate this complaint about the Council’s representations to court. The law prevents us investigating the content of court reports.

Summary: We will not investigate this complaint about the Council refusing Mr X’s child a blue badge. There is not enough evidence of fault in the Council’s decision-making to warrant us investigating.

Summary: We will not investigate this complaint about a failure to properly investigate a breach of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Summary: We will not investigate Mr X’s complaint about the Council failing to safeguard his health and wellbeing due to failure to respond appropriately to his reports about significant disrepair in his property. This is because the complaint is out of our jurisdiction.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Summary: We will not investigate Miss X’s complaint that the Council failed to transfer her child, Y’s, information to a new Authority when she moved area. This is because there is insufficient evidence of fault.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her son’s blue badge application. This is because there is insufficient evidence of fault.

Summary: We will not investigate this complaint about the cost of a penalty charge notice as there is insufficient evidence of fault by the Council to justify our further involvement.

Summary: We will not investigate Mr X’s complaint about the Council’s decision the standard of his accommodation was suitable. It is unlikely we would find fault if we were to investigate and we cannot achieve the outcome he is seeking.

Summary: We will not investigate this council tax complaint about an alleged delay by the Council in processing the complainant’s report that he was moving. This is because there is insufficient evidence of fault by the Council.

Summary: We will not exercise discretion to investigate this complaint about the Council removing Mr X’s housing application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.