LGO Individual Decisions

Summary: Miss X complains about how the Council dealt with her homelessness application. The Council was at fault as it failed to offer interim accommodation when Miss X first made her homelessness application, placed her in unsuitable interim accommodation, delayed in accepting the main housing duty and failed to properly investigate her complaint. These faults caused harm and distress to Miss X which the Council has agreed to remedy by apologising and making a symbolic payment of £2000 to her.

Summary: We will not investigate Mr X’s complaint about information the Council holds about him which he says is incorrect and was forwarded to the NHS. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.

Summary: We cannot investigate Mr X’s complaint that the Council has failed to carry out work to a tree in a neighbouring property, which Mr X says has caused damage to his property. This is because the

Summary: We will not investigate this complaint about the Council’s decision to allocate one of its properties to a homeless applicant rather than Ms X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: There was delay by the Council issuing Y’s first Education, Health and Care Plan after the law changed in 2018. This caused avoidable uncertainty. There was also delay securing educational provision on the post-Tribunal Plan of December 2023 which caused Y a loss of educational provision. The Council offered a payment of £18,023 to remedy the loss of educational provision. This is an appropriate remedy for Y’s injustice. The Council will also apologise to Ms X and make her a payment of £150 to reflect the avoidable distress.

Summary: We will not investigate this complaint that the Council has failed to ensure the delivery of provision set out in the complainant’s son’s Education Health and Care plan. This is because the complaint has already been upheld and our intervention would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s request for the complainant to do repairs to a property the complainant rents to tenants. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this council tax complaint because the Council has provided a satisfactory remedy.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he should no longer be a member of a committee. There is insufficient evidence of fault to warrant an investigation.

Summary: Miss X complained about the Council’s actions regarding her temporary homeless accommodation, linked to costs of running a dehumidifier at one property and the suitability of a second property she later moved to. There was evidence of fault in the condition of the first property. The Council has already apologised and made payments to Miss X for electricity costs and to remedy the injustice caused by the issues. There was no fault in how the Council conducted a suitability review on the second property. I am satisfied any injustice to Miss X has already been remedied.

Summary: We will not investigate this complaint about a penalty charge notice as the matter was best addressed via an appeal to the independent tribunal.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to only fund two premium economy flight tickets and its refusal to fund any other expenses. This is because there is insufficient evidence of fault.

Summary: Mr X says the Council ended his interim accommodation agreement unfairly. He also says it closed his homelessness application by referring it to another Borough who cannot help him. Mr X says his belongings were also stolen from his interim accommodation. Mr X says this has caused him distress. We have found fault in the Council’s actions for failing to discuss the issues Mr X raised with his interim accommodation with him before ending his agreement. The Council has agreed to issue an apology, pay a financial payment to Mr X and make service improvements.

Summary: Ms X complained the Council has incorrectly assessed Mr Y’s priority on the housing register and failed to carry out a banding review. The Council delays in considering Mr Y’s request for a reassessment of his banding on the housing register is fault. As is the delay in responding to Ms X’s complaint. These faults have caused Mr Y and Ms X an injustice.

Summary: We will not investigate this complaint about Mr X’s housing application. The complaint about the first application is late without good reason to investigate it now. The Council properly reached its decision on the second application.

Summary: We will not investigate this complaint about the actions of the Council’s children’s services between 2010 and 2021. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

Summary: We will not investigate this complaint about the Council’s maintenance of a cemetery. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mrs X complained about how the Council allocated a property to another applicant after Mrs X successfully bid for the vacant property which the Council invited her to view. There were faults by the Council which caused injustice to Mrs X. The Council will take action to remedy the injustice caused.

Summary: Ms X complained about the Council’s handling of her housing situation after she received an eviction notice. We found the Council at fault for not finding interim accommodation when it should have and for delays in accepting the relief duty to her. The Council has provided Ms X with an apology and a symbolic payment to recognise her distress. We are satisfied this is appropriate to remedy the personal injustice caused and the Council has also taken action to prevent future recurrence of the faults.

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and appealed to the tribunal.

Summary: We will not investigate this complaint about bathroom adaptations offered by the Council. Further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about housing benefit entitlement because there was a right of appeal to a tribunal. Part of the complaint has been remedied by the Council.

Summary: We will not investigate this complaint about the wording of the Council’s rejection of a penalty charge notice appeal as this represents insufficient injustice to warrant our further involvement.

Summary: We will not investigate this complaint about the way the Council has handled the complainant’s housing application. This is because there is insufficient evidence of fault by the Council.