LGO Individual Decisions

Summary: The Council failed to take proper account of the health needs of Miss B’s son, when it offered her interim accommodation that was too far away from his school and involved him making a long journey on public transport. It has acknowledged that the accommodation may not have been suitable for the family. Miss B had to separate her children to sleep on the floors and sofas of other family members during this time. The Council has agreed to take action to remedy the injustice it caused Miss B and her family.

Summary: We will not investigate this complaint about the end date for the complainant’s council tax liability on a former home. This is because the complainant can appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s decision to revoke Mr X’s tenancy of his allotment plot. There is no worthwhile outcome achievable by our investigation.

Summary: We will not investigate this complaint about the Council failing to take enforcement action against one of its tenants for a breach of planning control. There is not enough evidence of fault by the planning enforcement team, and we have no power to look at the actions of the Council in its role as a social housing provider.

Summary: We will not investigate Mrs X’s complaint about the Council failing to respond to information requests. The Information Commissioners Office is better placed to deal with the complaint.

Summary: We will not investigate this complaint about the Council’s response to Mr X’s request for information as it is best dealt with by the Information Commissioner’s Office.

Summary: We will not investigate Mr X’s complaint about the Council’s delay in carrying out a financial reassessment for his mother, Mrs Y, after her husband died. This is because there is insufficient evidence of fault to justify our involvement.

Summary: Mr X complains about how the Council has responded to his request for a review of his housing register priority banding. He says it has not appropriately considered his medical evidence and failed to respond to his correspondence. He also complains about poor complaints handling. Mr X says this has caused him frustration and distress. We have found fault in the actions of the Council for delay in actioning Mr X’s review request, reviewing and responding to correspondence and responding to his complaint. The Council has agreed to write to Mr X to apologise, pay him a financial payment

Summary: We will not investigate this complaint about the Council’s maintenance of a bridge which causes noise nuisance when used. There is insufficient evidence of fault which would warrant an investigation.

Summary: We cannot investigate Mrs X’s complaint about her child’s lack of education. The reasons her child is not attending school is integral to her Tribunal appeal.

Summary: We will not investigate Mrs X’s complaint about how the Council is seeking payment of her late mother Mrs Y’s unpaid care fees, and officers addressing a letter to her using her mother’s name. There is not enough evidence of fault by the Council

Summary: We will not investigate this complaint about the Council commencing legal proceedings for unpaid business rates. This is because the complainant received a summons to attend court which marks the commencement of legal proceedings. We have no legal jurisdiction to investigate in such circumstances.

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to accept her application for improved banding on the housing register. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Summary: We will not investigate this complaint about a dropped kerb because there is not enough evidence of fault to justify investigating.

Summary: Mrs X complains about the Council’s poor handling of her brother's homelessness application. There was delay and poor communication by the Council. It has agreed a remedy.

Summary: We will not investigate this complaint that the Council has not moved the complainant to a larger home. This is because there is insufficient evidence of fault by the Council. We cannot investigate the complaint of disrepair because we have no power to investigate a council when it is acting as a landlord.

Summary: Ms X complained the Council has failed to provide suitable temporary accommodation for her son Mr Y despite accepting a homelessness duty. We find

Summary: Ms K complains the Council failed to provide suitable temporary accommodation. The Council was at fault and it has agreed a remedy.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register and her need to move to a larger home. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about a housing application. This is mainly because investigation is unlikely to find fault by the Council.

Summary: We will not investigate Ms X complaint about the Council’s handling of her housing application and her subsequent complaint. There is insufficient evidence of fault to warrant an investigation.

Summary: We cannot investigate Mr X’s complaint about a social worker’s report for court proceedings and their conduct in court because we cannot investigate complaints about court action. We will not investigate his complaint about the social worker’s conduct at a core group meeting as we could not add to the Council’s response.

Summary: Mr X complained about how the Council assessed his and his wife, Mrs X’s, social care and support needs. There was no fault in how the Council proposed to assess Mrs X’s needs. However, the Council has not properly explained how it decided how many hours a week Mr X cares for her. The Council agreed to review Mr X’s support plan.

Summary: We will not investigate Mr X’s complaints about the Council’s handling of his housing register applications in 2020 and 2021 because they are late. We will not investigate Mr X’s complaint about the Council’s delay in updating his bedroom need because it is reasonable to expect him to go to court.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.