LGO Individual Decisions

Summary: The Council failed to provide Mr X with the support he needed to complete assessment forms for disability related expenditure and then communicated poorly about this with Mr X’s representative. The Council has apologised for the faults and agreed to consider backdating any allowance for disability related expenditure it may grant. These are appropriate actions to remedy any injustice caused to Mr X. It has also agreed to service improvements to minimise a reoccurrence of the fault.

Summary: We will not investigate this complaint about how the Council publicised a tendering opportunity. This is because there is no evidence of fault by the Council or the company acting on its behalf.

Summary: We will not investigate this complaint about the Council’s decision to refuse Disability Related Expenditure, Mrs B says it should include in her son’s, Mr D’s, financial assessment. This is because it is unlikely we would find enough evidence of fault to warrant an Ombudsman investigation.

Summary: Ms D says the Council delayed investigating her complaint about a Councillor. She is also dissatisfied with the investigation. There were some delays by the Council, but these happened at the height of the covid-19 pandemic. The Ombudsman has completed the investigation and not upheld the complaint.

Summary: Mr X complains about the Council’s discharge of a planning condition. We will not investigate this complaint because there is no evidence of fault by the Council causing Mr X an injustice.

Summary: there is no fault in the Council’s decision not to provide taxis to take Ms M’s daughter, G, to school. The Ombudsman cannot question decisions taken without fault.

Summary: We will not investigate this complaint about the Council’s social workers and their involvement with the complainant’s family. This is because we cannot achieve anything significant by doing so.

Summary: We will not investigate Ms B’s complaint about the care provided to her late grandmother, Mrs C. This is because we could not likely add to previous investigations of what happened or achieve a significantly different result.