LGO Individual Decisions

Summary: the complainant complained about the poor quality of care, commissioned by the Council at Tanworth Court Care Home, Tanworth Lane, Solihull and the Council’s handling of a safeguarding investigation. The Council says it took suitable action, but recognised faults in its handling of the safeguarding investigation. We found the Council at fault for the standard of care and in the conduct of the safeguarding investigation. The Council has agreed a remedy.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault by the Council. It is also unlikely we could say the matter caused Mr X significant injustice.

Summary: We will not investigate this complaint about the Council’s maintenance of a hedge bordering the complainant’s property. This is because it concerns the Council’s actions as a social landlord and the law says we cannot consider such matters.

Summary: We will not investigate Mr X’s complaint about the Council’s disclosure of inaccurate information to his employer. This is because he has raised the matter as a possible breach of data protection with the Information Commissioner and it would be reasonable for him to seek a remedy at court.