LGO Individual Decisions

Summary: We cannot investigate Mrs X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law prohibits us from investigating such matters.

Summary: We cannot investigate Mr X’s complaint about missed refuse collections resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

Summary: Mrs Y complains on behalf of Mr X that the Council delayed in assessing his homelessness application and issued contradictory information. Mrs Y also says the Council delayed in responding to Mr X’s representatives and have not addressed the issues of his complaint. Mrs Y says this caused Mr X confusion and upset. We have found fault in the actions of the Council for delaying its assessment and for its complaint response. We have recommended a financial remedy and service improvements.

Summary: We will not investigate Ms X’s complaint about the Council’s response to her 2018 complaint. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.

Summary: Mrs X complained about her adult son, Mr Y’s, care plan, which she said was not fit for purpose. There was no fault in the Council’s decision-making.

Summary: We will not investigate this complaint that the Council did not follow its own planning rules. This is because the complaint is a late complaint due to the passage of time and so falls outside our jurisdiction.

Summary: We will not investigate this complaint about missed refuse collections. This is because the issue affects most of the people in the Council’s area and because we cannot achieve the outcome that the complainant seeks.

Summary: Miss X complained about the Council’s actions after she asked it for assistance with taking down an extension to her home. I am ending my investigation because there is no worthwhile outcome achievable by us investigating this matter. Nor will I investigate Miss X’s complaint about how the Council helped with her son’s care needs. Any fault there may have been has not caused a significant enough injustice to justify investigating and the Council has taken steps to address Miss X’s complaint about this.

Summary: Mrs X has complained about the Council’s handling of direct payments for her son, Mr Y. I have discontinued my investigation into Mrs X’s complaint because the Council has now resolved the issue and no worthwhile outcome can be achieved by our investigation.

Summary: We will not investigate this complaint about missed refuse collections during strike action. That is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Mrs X’s complaint about her bins not being collected due to strike action. This is because the law prevents us from investigating complaints about matters that affect most of the residents in a Council’s area.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s request to renew his Blue Badge. This is because further investigation would not lead to a different outcome.

how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: Mrs X says the Council failed to properly consider a planning application for refurbishment and changes to a premises, and it did not take enforcement action when she reported breaches to a section 106 agreement. She says the Council is now failing to act regarding noise and light pollution. We did not find evidence of fault by the Council.

Summary: Mrs Y complained the Council failed to take enforcement action when the owner of a business premises started work to refurbish it. She said the Council did not properly consider that the owner breached a section 106 agreement. As a result, she says this caused significant distress, and affected her family’s wellbeing. We found no evidence of fault by the Council.

Summary: We found no fault by the Council on Mrs R’s complaint about it failing to tell her, when she exercised her right to buy its property, about underpinning works it did almost 30 years before. It was fault not to address her request for her complaint to go to the second stage of its complaints procedure properly. The agreed action remedies the injustice caused.

Summary: We cannot investigate this complaint about the Council’s actions in respect of a Tree Preservation Order. This is because the complainant has used his right to appeal to the Planning Inspectorate, and this places the substantive matters outside our jurisdiction.

Summary: We will not investigate this complaint that the Council provided inaccurate information about the complainant’s previous complaints during a meeting to consider an application from a group he volunteers for. This is because any injustice to the complainant is not sufficient enough to justify our involvement.

Summary: We will not investigate this complaint about a dropped kerb installation charge. This is because there is not enough evidence of fault and not enough significant injustice to justify our investigation.

Summary: Mr X complained about delays in the Council’s communication, especially in issuing a finalised Education and Health Care Plan and responding to his complaint. He says this caused him significant distress. The Council accepted fault and agreed to remedy the injustice.

Summary: The Council has not shown how it reached the decision that the significant motivation of the timing of Mrs X’s disposal of her money was to avoid care charges. As it cannot do so, it should not regard her as retaining the notional capital and paying for her own care. It should reconsider how it reached that decision and take the appropriate steps to remedy any injustice.

Summary: We will not investigate this complaint about progress of a draft Neighbourhood Plan. The complaint about the membership of the Neighbourhood forum is late as it was designated in 2018. There is no reason to investigate this part of the complaint now. From the information we have seen there is no evidence to suggest the Council failed to follow the statutory process. Further investigation is therefore unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s response to a complaint about light pollution from a neighbouring property. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about damp at a property Mr X bought from the Council. Mr X purchased the property without a survey for damp and so we cannot say that any Council fault caused the injustice Mr X claims.

Summary: We cannot investigate this complaint about the Council’s handling of Miss X’s request to move to a smaller property as it is not within our legal remit.