LGO Individual Decisions

Summary: Mrs X complained the Council did not give her application to be re-housed the correct priority. Mrs X says she has an urgent medical need to move home. There is no evidence of fault in how the Council arrived at its decision.

Summary: Mr X complained the Council failed to take action to protect him from abuse while he was a child. We will not continue to investigate his complaint. This is because it is not possible, so long after the relevant events, to carry out a fair investigation, reach any safe conclusions or achieve a meaningful outcome for Mr X.

Summary: We cannot investigate this complaint about the Council removing Mr and Ms X’s child. The matters complained of are not separable from matters subject to court action.

Summary: We will not investigate this complaint about the Council’s introduction of a Traffic Regulation Order limiting access to bus lanes by taxis and private hire vehicles from outside its area. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mr X complained on behalf of Ms B and Mr C that the Council failed to take action to ensure their landlord completed remedial works to their private rented property within a reasonable time. We found the Council took appropriate action to ensure the landlord completed the required works within a reasonable time given the difficulties caused by COVID-19. We found the Council was at fault in failing to respond to Mr X’s correspondence, but this did not cause a significant injustice. The Council also delayed in responding to Mr X’s complaint, but the delay was justified given the complex

Summary: We will not investigate this complaint about the Council’s decision not to grant Miss X a parking permit for visitors as there is insufficient evidence of fault.

Summary: We will not investigate this complaint about a penalty charge notice as Mr X can appeal against it to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint about the duration of the complainant’s Blue Badge award. This is because there is insufficient evidence of fault by the Council.

Summary: Mr X complained about the Council’s handling of his parking permit application. We have found fault by the Council in failing to provide open, clear and accurate information about its existing parking policy and how it was applied, causing Mr X injustice. The Council has agreed to remedy this by apologising and making a payment to reflect his time and trouble. It has also agreed to issue Mr X with the visitors permit he requested as a goodwill gesture.

Summary: We will not investigate this complaint about the Council’s alleged failure to fund care. There is not enough evidence of fault to justify an investigation and any investigation will not lead to a different outcome

Summary: We will not investigate this complaint about Mrs X’s concerns about a nearby road which has no footway. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mrs B complained about the actions of the Council and the Chair during a child protection conference. Her representative, Mr D, says this caused her frustration and to lose faith in the Council. The Council found fault in its actions during its complaint procedure and made suitable recommendations to address any injustice to Mrs B. The Council’s complaint investigation was robust and without fault, therefore we did not investigate the substantive matter.