LGO Individual Decisions

Summary: We will not investigate this complaint about the way the Council discharged Miss X’s mother from a care home. This is because we cannot say that the actions of the directly led to her contracting Covid-19. We cannot investigate Miss X’s complaint about her mother’s capacity to make decisions about her own welfare as this matter has already been to court.

Summary: We will not investigate this complaint about membership options at a leisure centre. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: Mr X complained about the Council’s decision to approve his neighbour’s planning application. There was no fault in the way the Council made its decision.

Summary: We will not investigate this complaint about the Council’s handling of a breach of planning control at a property next to the complainant. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council reached its decision on the planning enforcement issue, and the Information Commissioner’s officer is better placed to consider the alleged breach of data protection laws.

Summary: Mr X complained about dangerous and illegal parking outside a business on the road where he lives. Access to Mr X’s home has often been blocked as a result. He said the Council failed to take effective action or come up with a resolution. The Ombudsman found no fault in the Council’s response to Mr X’s complaints.

Summary: We will not investigate this complaint about the Council’s refusal to implement parking restrictions on a road outside the complainants property. This is because there is insufficient evidence of fault in how the Council considered the matter.