LGO Individual Decisions

Summary: Mrs M complains the Council has not provided overnight respite care for her children since August 2022. We uphold Mrs M’s complaint. The Council has agreed to make a symbolic payment to acknowledge the impact on Mrs M and her family.

Summary: We will not investigate this complaint about the Council’s failure to follow its complaint procedure. Part of the complaint is late, and we have seen no reason to investigate the late issues now. There is not enough evidence of fault in the way the Council considered a complaint that councillors had breached the code of conduct. Finally, we do not consider the complainant has suffered sufficient personal injustice from a failure to follow the complaint procedure alone to justify an investigation.

Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because the Council has not formally granted this application planning permission yet. This means it is too early to consider this complaint in detail.

Summary: We will not investigate this complaint about Council tax discount because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. There is insufficient evidence of fault in the Council’s actions, and we could not achieve the outcomes Mr X seeks.

Summary: We will not investigate Ms X’s complaint about whether the Council inappropriately shared her personal information in breach of data protection rules. The Information Commissioner’s Office is better placed to consider this complaint.

Summary: We cannot investigate this complaint about evidence in the disputed care of an infant child. The matter is subject to court action and a legal bar prevents us investigating.

Summary: Mrs X complained about how the Council handled her application for home to school transport support for her son, Y, in 2023. Mrs X also complained the Council withheld information about Y’s entitlement in September 2022 and would not backdate the transport allowance it later agreed to in September 2022. The Council failed to tell Mrs X about the home to school transport support in 2022, and failed to properly consider and respond to her application for support in 2023. The Council will apologise for the injustice this caused and backdate the support to September 2022.

Summary: We cannot investigate Miss X’s complaint about a report submitted to court by the Council. An absolute bar prevents us investigating matters that have formed part of court proceedings.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to not repair highway potholes near her property, prioritise works to other highways, or how it replied to her complaint. There is not enough evidence of fault in the Council’s decision-making to warrant an investigation. Even if there were such fault, the matters complained of do not cause significant personal injustice to her justifying investigation. We do not investigate council complaint‑handling where we are not investigating the core issue giving rise to the complaint. It would be reasonable for Mrs X to pur

Summary: We will not investigate this complaint about the Council’s use of bailiffs to collect council tax arrears. This is because there is insufficient evidence of fault by the Council.

Summary: We cannot investigate this complaint about the Council’s actions in seeking to have Mr and Mrs X’s child adopted. The matters complained of are closely related to matters subject to court action concerning the intended adoption. A legal bar prevents us investigating them.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because we are unlikely to find fault by the Council. It is also unlikely an investigation would achieve a worthwhile outcome for the complainant.

Summary: We cannot investigate this complaint that the Council refused to carry out an Education Health and Care needs assessment. This is because the complaint has used their right of appeal to the SEND Tribunal.

Summary: Mr X complains about the Council’s handling of planning enforcement matters in relation to a site opposite his home. We will not investigate the complaint because past events fall outside our jurisdiction due to the passage of time and we are unlikely to find evidence of fault sufficient to warrant an investigation into more recent matters.

Summary: We will not investigate Mrs B’s complaint about the Council’s failure to keep her informed about her daughter’s, Ms C’s needs, or inaccuracies contained in Ms C’s hospital Passport. This is because further investigation by us could not add to the Council’s response.

Summary: We will not investigate this complaint about a failure to investigate a planning enforcement complaint as there is no significant injustice caused by the delay.

Summary: Mr B says the Council wrongly validated a planning application, failed to consider the impact the development would have on his amenity and the greenbelt, failed to recognise differences in measurements and the size increase of the development, failed to consider the 60° rule, delayed determining the application, failed to keep him up-to-date and failed to properly address his complaint. There is no fault in how the Council considered the planning application. During the delay processing the planning application the Council failed to keep Mr B up-to-date and did not deal with his comp

Summary: We will not investigate Ms B’s complaint about the Council making false allegations to protect itself because there is insufficient injustice to warrant our involvement.

Summary: Mrs X complains the Council failed to advise her about a care home for her friend, Mr Y, which she says was unsuitable. At present, we consider the Council has remedied the faults identified.

Summary: We will not investigate Mr X’s complaint about the Council delaying in making child protection decisions. The Court is considering the children’s care and we cannot consider the same issues.

Summary: We will not investigate this complaint that the Council will not provide parking for the complainant. This is because there is insufficient evidence of fault by the Council.

Summary: We are unable to investigate the majority of this complaint, about delays by the Council during a mediation and appeal process, because these matters fall outside our jurisdiction. The Council was at fault for a modest delay in completing an assessment after the appeal, but it has already apologised for this, which is an adequate remedy. We have therefore completed our investigation.

Summary: We will not investigate Mr X’s complaint about children services’ actions as the Court decided the child’s care. Social Work England is better placed to consider his complaint about social workers’ professionalism.

Summary: We will not investigate this complaint about the Council’s handling of matters relating to a Trading Standards complaint raised by Mr X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.