LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Miss X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Ms X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Miss X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mr X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mr X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a reported breach of planning control. This is because there is not enough personal injustice to Mr X to justify investigating.

Summary: We will not investigate Mr X’s complaint that the Council left his mother without support. He also complains about the Council’s response to his concerns about his mother being vulnerable to abuse from a third party. This is because he is not a suitable representative to make this complaint on behalf of his mother.

Summary: Mr B and Miss C complained how the Council dealt with their housing situation. They say the Council gave them short notice to move to new temporary accommodation and its communication was poor. They also say the Council unreasonably threatened to evict them and it insisted they had to rehome their pets without properly considering their medical evidence. We find the Council was at fault for applying a blanket policy and not properly considering the medical evidence. It also failed to inform Mr B and Miss C of their right to request a review of the temporary accommodation. The Council

Summary: We will not investigate this complaint about how the Council’s children’s services carried out an assessment of a child’s care needs. This is because court proceedings have commenced to consider the child’s care.

Summary: Mrs X complains the Council removed her from its direct offers list, causing her to lose the chance to be considered for properties before they are advertised. The Council was not at fault for removing her from its direct offers list however, it was at fault for how it responded to Mrs X’s appeal. This did not cause Mrs X any injustice.

Summary: We will not investigate Mr X’s complaint, brought by his partner Miss Y, about the Council’s response to a structure in his neighbour’s garden, and how it handled their complaint. There is not enough evidence of fault by the Council to justify an investigation. Even if the Council were at fault, the matter does not cause Mr X and his family sufficient personal injustice to warrant us investigating. We do not investigate councils’ internal complaint processes where we are not investigating the core issues giving rise to the complaint.

Summary: Mr X complained the Council had failed to deal with noise from a local business and had failed to ensure the business complied with its planning approval in relation to a noise assessment and its hours of operation. There was no fault in the way the Council dealt with Mr X’s noise complaints or in the way it reached the decision to discharge a planning condition.

Summary: We will not investigate Ms D’s complaint about the Council’s failure to safeguard her late mother, Mrs E, prior to her death in 2014. This is because

Summary: We will not investigate this complaint about the Council’s responses to a safeguarding matter in 2020. The matters complained of are either not separable from criminal matters, or from the conduct of court proceedings. We cannot achieve the outcome Ms X is seeking.

Summary: There was fault by the Council. A decision letter stated the wrong legal test and the Council closed Miss X’s homeless case without informing her. The Council has also given contradictory information in response to enquires on her settled address, when its letter to her accepted she was homeless and that domestic abuse was a consideration. A payment towards Miss X’s uncertainty and a review of procedures remedies the injustice.

Summary: We will not investigate this complaint about a property the Council offered to the complainant in error. This is because the Council has provided a fair and proportionate response and it is unlikely an investigation would lead to a different outcome.

Summary: Mr Y complains about the Council’s decision to place his mother, Mrs C, in a residential care home. He says Mrs C would have benefited more from a package of care in the community, close to family. He says her condition has deteriorated in the Home. The Ombudsman does not find fault in how the Council managed decisions about Mrs C’s care.

Summary: We will not investigate this complaint about street lighting. This is because there is not enough evidence of fault to justify our involvement.