LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 270 results matching "Bristol City Council"
Bristol City Council (24-012-094)
Planning
Other
Subject: Planning Applications
Summary: We will not investigate this complaint about how the Council dealt with the complainant's planning applications. This is because the complainant had the right to appeal to the Planning Inspector.
Bristol City Council (24-011-817)
Other Categories
Other
Subject: Other
Summary: We will not investigate this complaint about the Council’s handling of a complaint about its response to a subject access request as the level of injustice caused to the complainant from this is not sufficient to justify our involvement.
Bristol City Council (24-009-234)
Planning
Other
Subject: Planning Applications
Summary: We will not investigate Mr X’s complaint about the Council’s delay in determining his planning application. This is because he had a right of appeal to the Planning Inspectorate which it would have been reasonable for him to use.
Bristol City Council (24-007-464)
Adult Care Services
Upheld
Subject: Domiciliary Care
Summary: We will not investigate this complaint about quality of service provided to Mr X by two care providers. The Council has already taken suitable action to remedy injustice caused to Mr X.
Bristol City Council (24-006-475)
Adult Care Services
Upheld
Subject: Charging
Summary: We will not investigate Mr X’s complaint about delay in the Council completing a financial assessment for his wife. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Bristol City Council (23-010-610)
Planning
Not Upheld
Subject: Planning Applications
Summary: X complained about how the Council handled a planning application for development on land near X’s home. We did not investigate further, because we were unlikely to find X was caused a significant injustice or show the outcome of the Council’s planning decision would have been different.
Bristol City Council (24-003-293)
Planning
Other
Subject: Enforcement
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has not suffered significant injustice.
Bristol City Council (24-007-109)
Children S Care Services
Other
Subject: Child Protection
Summary: We will not investigate this complaint about the actions of the Council concerning Mr X’s deceased friend and her children. Mr X does not have parental responsibility for the children, and we could not make any finding or recommend any remedy relating to his friend.
Bristol City Council (24-004-531)
Transport And Highways
Upheld
Subject: Traffic Management
Summary: Miss X complained the Council failed to give her notice of a road closure where she lives. We find the Council at fault, which left Miss X unable to travel to work. The Council has apologised to Miss X which is satisfactory to remedy the injustice caused.
Bristol City Council (24-010-738)
Other Categories
Other
Subject: Elections And Electoral Register
Summary: We cannot investigate Mrs X’s complaint about delays in the postal voting process for the 2024 general election. This is because the Returning Officer is responsible for the management of postal votes and their actions are not within our jurisdiction to investigate.
Bristol City Council (24-010-102)
Transport And Highways
Other
Subject: Highway Repair And Maintenance
Summary: We will not investigate Mr B’s complaint that the Council refused his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
Bristol City Council (24-004-720)
Housing
Other
Subject: Other
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing situation. The complaint is late and there are no grounds for us to now consider it.
Bristol City Council (24-007-052)
Environment And Regulation
Other
Subject: Licensing
Summary: I cannot investigate this complaint about a prosecution sought by the Council concerning a licencing matter. This is because the law prevents us from investigating the commencement of court proceeding and about what happened in court.
Bristol City Council (24-005-289)
Adult Care Services
Other
Subject: Charging
Summary: We will not investigate Mr X’s complaint about the Council’s application to the Court of Protection and appointment as deputy for his relative. This is because we cannot investigate complaints about court action.
Bristol City Council (24-005-417)
Transport And Highways
Other
Subject: Parking And Other Penalties
this complaint about the Council and its enforcement agents recovering costs for unpaid traffic penalty charges. The complainant is taking legal proceedings against the Council and its agents for the action taken against her.
Bristol City Council (24-006-263)
Children S Care Services
Other
Subject: Fostering
Summary: We will not investigate this complaint about the Council’s response to a complaint about the actions of Children’s Services.
Bristol City Council (24-005-562)
Housing
Other
Subject: Allocations
Summary: We will not investigate Ms X’s complaint about her housing register priority banding. Since bringing her complaint to us, the Council has reassessed Ms X’s application. If Ms X is dissatisfied with the reassessment, it is reasonable for her to request a review.
Bristol City Council (24-006-202)
Transport And Highways
Other
Subject: Highway Repair And Maintenance
Summary: We will not investigate Mr X’s complaint about how the Council addressed his concerns relating to road maintenance. There is no evidence of fault.
Bristol City Council (24-006-364)
Planning
Other
Subject: Other
Summary: We will not investigate this complaint about damage to a party wall as this is a private matter with a remedy through the courts.
Bristol City Council (24-001-686)
Other Categories
Other
Subject: Land
Summary: We will not investigate this complaint about compensation paid under the Land Compensation Act 1973 as Mrs X had the right to have the dispute determined by an independent tribunal.
Bristol City Council (24-006-951)
Housing
Other
Subject: Allocations
Summary: We will not investigate Ms X’s complaint about how the Council handled her housing situation because there is insufficient evidence of fault to justify our involvement. Ms X had the right to ask for a review of the Council’s recent decision to change her priority band and it was reasonable for her do so.
Bristol City Council (24-006-205)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the exclusion of the complainant’s job from the list of professions that qualify for a parking permit. This is because there is insufficient evidence of fault by the Council and because it is a late complaint.
Bristol City Council (23-014-040)
Adult Care Services
Upheld
Subject: Assessment And Care Plan
Summary: We uphold this complaint finding the Council at fault for not completing a carer’s assessment. This caused injustice to the complainant as distress, arising from uncertainty and frustration. The Council accepts these findings and has agreed to apologise.
Bristol City Council (24-005-722)
Other Categories
Other
Subject: Other
Summary: We will not investigate Mr X’s complaint that the Council refused to remove a build-up of leaf mould from the area outside a garage he rents from the Council. There is not enough evidence of injustice for us to investigate.
Bristol City Council (24-005-429)
Transport And Highways
Other
Subject: Other
Summary: We will not investigate Mrs X’s complaint that the Council charged her for mooring her boat when she was unable to leave due to bad weather. There is not enough evidence of fault to justify an investigation.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||