LGO Individual Decisions

We will not investigate this complaint about how the Council dealt with drainage and flood damage. The complainant has an alternative remedy through the civil courts, and it would be reasonable for them to use this.

Summary: Mrs X complains the Council has not properly investigated complaints of noise nuisance and breaches of planning control properly. The Council is at fault because it has not fully considered Mrs X’s original noise nuisance complaint. The Council has agreed to apologise, investigate Mrs X’s noise nuisance complaint and pay her £50 for time and trouble.

Summary: Mrs X complains the Council has not properly investigated complaints of noise nuisance and breaches of planning control properly. The Council is at fault because it has not fully considered Mrs X’s original noise nuisance complaint. The Council has agreed to apologise, investigate Mrs X’s noise nuisance complaint and pay her £50 for time and trouble.

Summary: We will not investigate this complaint about a Council Officer making rude remarks about the complainant. The Council has apologised for any possible inappropriate or indiscreet remarks made by the Officer. We consider this is an appropriate remedy and further investigation will not lead to a different outcome.

Summary: Mr C complains about the Council’s response to his reports of breaches of planning control which he says allowed a harmful impact on his family’s residential amenity and led to him spending unnecessary time and trouble in trying to resolve the matter. We have found fault by the Council in the time taken to address Mr C’s reports and poor communication but consider the agreed action of an apology, £750 and timely enforcement action going forward provides a suitable remedy.

Summary: We will not investigate this complaint about the Council’s decision not to remove waiting restrictions outside a retail shop. There is not enough evidence of fault to warrant an investigation, and the Council’s decision has not caused serious injustice to Mr Z because the restrictions were in place before he bought the shop.

Summary: Mr B says the Council failed to provide any intervention or support for Ms C despite his family repeatedly asking for help. There is no fault by the Council.

Summary: Mr X complained on behalf of a company which, in 2020, did not receive a payment from the Small Business Grant Fund set up to support businesses impacted by COVID-19. We find fault in the Council’s customer service and explanation for the non-award. This has caused injustice in the form of uncertainty, time and trouble and the Council has agreed to apologise for this. However, we do not consider the Council could have paid the company a grant for reasons explained in this statement.

Summary: Mr X complained on behalf of a company which, in 2020, did not receive a Retail, Hospitality and Leisure Grant set up to support businesses impacted by COVID-19. We find fault in the Council’s customer service and in its explanation for the non-award. This has caused injustice in the form of uncertainty, time and trouble and the Council has agreed to apologise for this. However, we do not consider the Council could have paid the company a grant for reasons explained in this statement.

Summary: We will not investigate this complaint about street lighting. This is because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mrs X’s complaint about the Council’s bin collections over the last four years. Complaints about the bin service from 2018 to early 2021 are late, and there is no good reason to investigate them now. The collections reported as missed since 2021 do not cause Mrs X such significant personal injustice to warrant us investigating.

Summary: We will not investigate this complaint about how the Council has dealt with planning and other issues on land owned by Mrs X. This is because the majority of the complaint is late. We will not investigate how the Council dealt with an allegation of a blocked footpath as this has not caused Mrs X an injustice. There was also no fault in the way the Council dealt with Mrs X’s enforcement complaint. We will also not investigate Mrs X’s complaint about how the Council dealt with building work on her land as this matter is best resolved through the planning process.

Summary: We will not investigate this complaint about care charges because there is insufficient evidence of fault by the Council. In addition, part of the complaint is late.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning enforcement matter. This is because the injustice she claims is the result of actions by a third party which we could not hold the Council responsible for.

Summary: Mr X complains about the way the Council dealt with his Council tax liability. We will not investigate this complaint because the Council has remedied the matter.