LGO Individual Decisions

Summary: Mr X complained about the way the Council dealt with his concerns about harassment and that it wrongly excluded him from membership of its fitness and wellbeing centres. The Council’s failure to properly advise Mr X regarding the special measures imposed under the Managed Contact policy and when and how they would be reviewed amounts to fault. As does the delay in reviewing the measures imposed on Mr X. These faults have caused Mr X an injustice.

Summary: We will not investigate this complaint about the Council’s actions in response to a complaint about nuisance from a neighbour’s car. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about water run-off from the public highway which caused damage to Mr X’s property in 2021. It is reasonable for him to seek a remedy by way of the courts to decide a civil matter.

Summary: Mr X complains he received a connection request on social media from a Council officer. We have discontinued our investigation. This is because the officer’s actions were not made in connection with the administrative functions of the Council and the matter is therefore out of our jurisdiction.

Summary: We cannot investigate this complaint about changes to the Council’s waste management strategy. This is because it is a matter that affects all or most people in the Council’s area.

Summary: Ms Y complained the Council failed to provide her son with support set out in, delayed the review and amendment of, his Education, Health and Care Plan, and failed to provide him with a suitable education. We have found fault by the Council causing injustice. The Council has agreed to remedy this by apologising, making payments to acknowledge the impact on Z of the loss of education and reflect Ms Y’s upset and time and trouble.

Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a development near his home. This is because Mr X has not been caused an injustice.

Summary: We will not investigate this complaint about council tax. This is because it is reasonable to expect Mr Y to appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a development in its area. There are no wider public interest reasons that justify an investigation and Mr X has not been caused a personal injustice as a result of the Council’s actions.

Summary: Mr X complained the Council wrongly granted planning permission for his neighbour’s development. There was no fault in the Council’s decision making process and therefore I cannot comment on the decision reached. The Council was at fault for a long delay in formally responding to Mr X’s complaint. This meant Mr X was put to additional time and trouble pursuing the matter, for which the Council should apologise and pay him £150.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her challenge to a parking penalty charge notice. We cannot lawfully investigate because Ms X had a right of appeal to a tribunal which it was reasonable for her to use. We cannot achieve the outcome Ms X wants and it would not be a good use of limited public resources to investigate.

Summary: We will not investigate Ms X’s complaint that the Council failed to send her a penalty charge notice for driving in a bus lane and pursued debt recovery action. There is insufficient evidence of fault by the Council and no injustice. Ms X lost one appeal to the Traffic Penalty Tribunal and having been told there was a third penalty charge notice delayed in paying thereby causing the debt recovery action.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter. This is because the issue does not cause him significant injustice.

Summary: There was fault by the Council which failed to provide appropriate information about care charges at the right time. This caused avoidable distress of receiving a large bill. Within one month of the final decision, the Council will apologise and reduce the bill by £100.

Summary: We will not investigate Mr B’s complaint about inaccuracies contained in a Deprivation of Liberty Safeguards (DoLS) report. This is because

Summary: We will not investigate this complaint about the Council’s handling of best interest meetings concerning Ms X’s daughter. This is because it is unlikely we can add to the investigation already carried out by the Council and an investigation would not lead to the outcomes Ms X seeks for her daughter.

Summary: Ms B complained the Council failed to consider its planning policies, permitted development rights and how a development would impact on her amenity when it granted planning permission. Ms B also says the Council failed to refer the matter to committee for decision. There is no fault in how the Council dealt with the planning application.