LGO Individual Decisions

Summary: We will not investigate this complaint about highway maintenance. This is because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s decision to introduce a residents parking scheme which will include Mr X’s road. This is because we are unlikely to find evidence of fault by the Council and there is insufficient injustice caused to Mr X to warrant an investigation.

Summary: The Ombudsman exercised discretion not to investigate Mr D’s complaint about the Council failing to follow the correct procedure when it approved a minor variation application sent by a neighbouring business. This is because he could have appealed a later review hearing which considered his evidence and concerns about the application. In addition, we could not achieve any worthwhile achievable outcome by investigating further.

Summary: Ms X complains about the Council’s decision on a planning application for a change of use of a dwelling to a House in Multiple Occupation (HMO). We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Summary: We will not investigate this complaint about recognition of parental responsibility after an adoption overseas. Mr X and his wife have a right to go to court to establish the status of an adopted child it would be reasonable to use.

Summary: We will not investigate how the Council’s Monitoring Officer considered a complaint about the conduct of a councillor. It is unlikely an investigation would find fault affected the Monitoring Officer’s decision on the complaint.

Summary: We will not investigate this complaint about the Council’s closure of a highway for a Remembrance Service event. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Ms X’s complaint the Council used jargon when writing to her rather than plain English. The Council has not caused Ms X injustice and we cannot achieve what she wants. It would not be a good use of limited public resources to investigate.

Summary: Mrs X, who is visually impaired and unsteady on her feet, complained that the Council has failed repeatedly, to assist, as agreed, with her bin collections. She says this causes her an injustice because she is unable to collect her bins by herself and has had falls in the past when she has tried. The Council has accepted fault and said it is willing to consider a remedy. We have suggested it remedy the fault with a payment to acknowledge distress and a period of monitoring. We have also recommended it look at how it has addressed other service-users complaints about their assisted bin