LGO Individual Decisions

Summary: We cannot investigate this complaint about how the Council dealt with child protection matters. This is because it is about what happened in court.

Summary: Mr D complained about the Council’s activities within its crematorium’s yard. He said it had failed to obtain relevant planning permissions and caused a noise disturbance to its neighbours. We found the Council failed to ensure its activities within the yard did not cause neighbours a noise disturbance, and it failed to assess if it caused a statutory nuisance. We cannot criticise the merits of the Council’s decision that no material change or intensification of use took place, only a court can do so. The Council should apologise to Mr D, make payment to acknowledge the distress it ca

Summary: We will not investigate this late complaint about care provided to Ms B’s father, Mr C. This is because we could not make a finding of the kind Ms B wants or add to the information she has received. There is no good reason for us to exercise our discretion to investigate this late complaint.

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against Mr X’s landlord. This is because we would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate Miss X’s complaint about the failure to pay her an incentive payment for being in education as a care leaver. There are no good reasons why the late complaint rule should not apply.

Summary: We will not investigate this complaint about the circumstances surrounding the burial of the complainant’s mother. This is because the Council has provided an appropriate response for some errors that occurred and because there is insufficient evidence of fault for the other issues.

Summary: We will not investigate this complaint about how the Council supported Miss X with her housing. That is because we do not consider her brother, Mr Y a suitable representative.

Summary: Ms B complains about the Council’s decision to make changes that would increase traffic on her road. She says this will increase pollution and noise and cause flooding. The Ombudsman does not find fault in how the Council reached its decision.

Summary: We will not investigate Mr X’s complaint the Council failed to notify him of the cabinet meeting which was to consider his petition about a highway scheme. Investigation will not likely add to what the Council has said. There is insufficient injustice or public interest to investigate. It would not be a good use of limited public resources given the circumstances.

Summary: We will not investigate this complaint about the failure to provide a bin collection service during strike action. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: Mr X complained the Council failed to take planning enforcement action against the change of use of his neighbour’s land. We ended our investigation as it was unlikely to result in a finding of fault, a remedy for Mr X or any other meaningful outcome.

Summary: Mr X complains about the Council’s failure to help him after he was evicted illegally by a private landlord.

Summary: Mr and Mrs K complained about a delay in their son Mr A’s diabetes being diagnosed, and about a care provider destroying Mr A’s care records. We found fault by the care provider in destroying Mr A’s records and in how it responded to the complaint. We did not find fault with the care provider about the timeframe of Mr A’s diabetes diagnosis, or by the Council and NHS Trust also involved in Mr A’s care. The care provider, in liaison with the Council, has agreed to take action to improve its services, and to pay a financial remedy to Mr and Mrs K.

Summary: We will not investigate this complaint about the Council’s decision not to renew the complainant’s parking permit. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: We will not investigate this complaint about the Council carrying out non-essential work outside the complainant’s house on the day of their late mother’s funeral. There is not enough evidence of fault to justify an investigation.

complaint about a report written by the Council for court proceedings involving his children. This is because the issues Mr X raises are not separable from the matters before the family court.

Mr X alleges administrative failings related to the Council’s failure to deal with Subject Access Requests properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the most appropriate authority for his complaint.

Summary: We will not investigate this complaint about the Council’s failure to issue Mr X with a decision letter about his homelessness. This is because the Council has accepted it was at fault and has agreed to take action we have recommended to remedy the injustice caused to Mr X.

Summary: Mrs X complained the Council repeatedly missed her assisted refuse collections. The Council failed to properly deliver this agreed service or resolve the issues when Mrs X reported this several times over a prolonged period. This caused Mrs X avoidable distress, time, and trouble, for which the Council agreed to apologise and pay a financial remedy. It will also ensure it collects Mrs X’s bins as agreed and review its relevant policies and procedures.

Summary: We will not investigate this complaint about how the Council dealt with a planning application for a development near Mr X’s home. This is because there is not enough evidence of fault by the Council.

Summary: The Council took too long to determine Mr B’s housing application, and missed an opportunity to explain to him that he needed to re-apply. This caused Mr B uncertainty and distress. The Council has agreed to take the action I have recommended to remedy this.

Summary: We will not investigate this complaint that the Council tried to make the complainant live in an unsuitable property and has failed to provide him with a suitable home. This is because we have already decided part of the complaint and because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: Mr X complained the Council did not tell him about a child protection investigation concerning his son. The Council accepts it acted with fault and has offered Mr X a suitable remedy.