LGO Individual Decisions

Summary: Mrs X says the Council failed to complete the Education, Health and Care Needs Assessment requested for her daughter, Y, within the statutory timescales. Mrs X also says the Council has failed to provide education for Y since December 2024. Mrs X says this has caused her and her family distress. We have found fault in the Councils actions for delay in completing the Education, Health and Care Needs Assessment for Y and for failing to provide education. The Council has agreed to write to Mrs X to apologise, pay her a symbolic payment and complete service improvements.

Summary: We will not investigate this complaint about the Council’s decision to ask for a client contribution towards care and support costs. Any injustice is not significant enough to justify our involvement.

Summary: We have upheld Mrs X’s complaint because the Council has delayed issuing an Education Health and Care Plan for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.

Summary: We will not investigate Mr B’s complaint about Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.

Summary: Mrs X complained about the Council’s delays in completing her daughter’s (Y) Education Health and Care needs assessment and in issuing her final Educational Health and Care Plan. We found fault in the Council’s failure to comply with the statutory timescales. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make a symbolic payment.

Summary: We have upheld Miss X’s complaint because the Council has delayed carrying out an Education Health and Care needs assessment for her child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.

Summary: We will not investigate Mrs B’s complaint that her property has been damaged by a Council-owned tree. This is because it is reasonable for Mrs B to take the Council to court.

Summary: Mrs X complained the Council failed to adhere to the statutory timescales for the Education, Health and Care needs assessment process for her child, Y. The Council’s delay to complete the statutory process is service failure. The Council has agreed to apologise and make a symbolic payment to acknowledge the frustration and uncertainty its service failure had and continues to cause Mrs X.

Summary: The Council was at fault for not providing suitable education to a child when they were out of school. This meant the child missed out on education they should have received. The Council agreed to apologise and make a payment for the loss of education to the child.

Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because there is not enough evidence of fault by the Council to warrant our involvement.

Summary: Mrs X complains the Council has not dealt properly with school transport for her son, causing distress and financial loss. The Council is at fault because it did not initially respond to Mrs X’s complaints and did not properly consider whether transport for Y was suitable. Mrs X suffered distress and financial loss. The Council should apologise, pay Mrs X £150 for time and trouble, backdate Y’s travel allowance, pay Mrs X £250 for avoidable distress, review Y’s transport provision and review its policy.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Council’s refusal to investigate Miss X’s concerns about how it safeguarded her while she was a Looked after Child. The complaint relates to matters which occurred over 12 months ago, and it is unlikely we would find fault in the Council’s decision, not to consider it.

Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.

Summary: The Council was at fault for not issuing an updated Education, Health and Care Plan following an annual review. This meant Ms X’s child did not receive the most up to date support. The Council agreed to apologise to Ms X and make a payment to her.

Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The Council has now agreed to consider Ms B’s complaint.

Summary: Miss X complained the Council failed to provide the occupational therapy support included in her child, Y’s, Education, Health and Care Plan, and its communication with her about this was poor. We cannot investigate the Council’s failure to provide support for Y, because Miss X has appealed the contents of Y’s Education, Health and Care Plan to a tribunal and we cannot investigate any matter connected to a decision that has been appealed to a tribunal. We will not investigate Miss X’s complaint about the Council’s poor communication because it is not proportionate to investigate this

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Miss X complained about delays in the EHC needs assessment process for her child, Y. She also said the Council failed to provide Y with a suitable education when they were unable to attend school. We found delays in the Education, Health and Care needs assessment process, this was fault causing Miss X frustration and uncertainty. We did not find fault in the Council’s provision of suitable alternative education. The Council agreed to apologise and make a symbolic payment to remedy the injustice.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mr X’s complaint about a Council officer’s conduct. We could not add to the Council’s investigation or achieve what Mr X wants.

Summary: We cannot investigate this complaint about the Education, Health and Care Plan process. Ms X has appealed to the Tribunal which places the complaint outside our jurisdiction.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.