LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about the Council’s response to her concerns about the care and welfare of her grandchildren. This is because there is no sign of fault in the Council’s decision not to accept her complaint because she does not have parental responsibility for the children.

Summary: Mr X complained of the Council’s handling of a Definitive Map Modification Order which was submitted in 2018 regarding a pathway. He said the Council has failed to submit the order to the Planning Inspectorate for it to consider and therefore a decision has still not been made whether to add the pathway as a Public Right of Way to the Definitive Map. As a result, Mr X says the pathway is at risk of being restricted to users because a developer has submitted a planning application and intends to divert the pathway. The Council was at fault as it has not submitted the order to the Plann

Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her child. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the case is subject to ongoing court proceedings.

Summary: We will not investigate this complaint about the Council’s decision not to provide the complainant’s child with home to school transport. This is because there is inadequate evidence of fault.

Summary: Miss X complained the Council delayed issuing her child Y’s Education, Health and Care (EHC) Plan within the statutory timescales. The Council was at fault for delay in finalising Y’s EHC Plan. The Council has already apologised for the delay. The Council will also make a symbolic payment to Miss X for the frustration, uncertainty and distress the delays caused. The Council has already put in place an action plan to improve its service.

Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.

Summary: Ms A complained the Council failed to ensure Mrs X’s child received suitable education since September 2023. Ms A also complained the Council failed to complete an Education, Health and Care Needs Assessment of for Mrs X’s child. We found fault for the Council failing to properly consider and act on its Section 19 duty for a total of 19 weeks from January 2024 to July 2024. We also found fault with the Council failing to consider when it should complete an Education, Health and Care Plan Needs Assessment. The Council agreed to apologise to Mrs X and pay her £250 for the avoidable frus

Summary: Mrs X complained about the Council’s actions in relation to her child, Y’s education. The Council was at fault. It failed to provide Y with education for five months after they were permanently excluded from school. It delayed completing an Education, Health and Care needs assessment and subsequently, delayed issuing a final amended Education, Health and Care Plan. The Council also poorly communicated with Mrs X. The Council has already apologised to Mrs X. The Council has agreed to make a further apology to Mrs X and a payment to recognise the education Y did not receive and for the

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Summary: Mrs B complained about how the Council handled care and contact arrangements for her grandchildren. We have not investigated all aspects of the complaint because some matters have been considered by the court. The Council took longer than expected to arrange therapy for Mrs B as recommended by the court. It cannot show that it considered the timing of the therapy during this delay, nor that it explained to Mrs B why it was taking so long. This caused Mrs B significant distress. The Council has agreed to apologise to Mrs B and make a symbolic payment to recognise the impact of the dela

Summary: We will not investigate Mr X’s complaint about the Council’s decision to place his children on child protection plans. Mr X’s inability to appeal the Council’s decision is unlikely to have caused him significant injustice that would justify us investigating the matter further.

Summary: We will not investigate this complaint that the Council failed to have appropriate oversight of the school the complainant’s son attended, and failed to complete a review of his Education Health and Care plan during his attendance. Her complaint about matters before 2024 is late and there are no grounds for the Ombudsman to consider it now. There is insufficient evidence of fault on the Council’s part in 2024 causing the complainant injustice to warrant investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a Disabled Facilities Grant. We could not add to the investigation carried out by the Council.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Dr X complained the Council took too long to assess her child for an Education, Health and Care Plan, and that it delayed issuing the final Plan. The Council was at fault. This caused Dr X avoidable uncertainty and frustration, for which the Council should apologise and pay her £2,400. It should also issue Dr X’s child’s Education, Health and Care Plan.

Summary: Mrs X complains the Council wrongly claims she is caring for her grandchildren as a private arrangement and has failed to provide appropriate support. We found there is no evidence of fault in the way the Council carried out the investigation under the statutory complaints procedure. The Council has accepted and acted on the investigations findings and recommendations and we cannot add anything significant to the investigation.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Ms X complained that Lancashire County Council carried out a faulty continuing healthcare checklist for her father, Mr X, in 2023. We consider the Council acted with fault. It did not share the checklist with the local NHS Integrated Care Board, which denied Ms X an opportunity to appeal the outcome. The Council also did not communicate clearly with Ms X when she requested another checklist in 2024. Ms X suffered confusion, frustration, uncertainty and time and trouble. The Council has agreed to make a symbolic payment to recognise her injustice.

Summary: We will not investigate Mrs X’s complaint about the adequacy of Council’s offer to settle a complaint after mediation. The complaint is late and there is no good reason to exercise discretion to consider these matters now.

Summary: We cannot investigate Mr X’s complaint about how the Council used taxpayer’s money for services in its area. This is because it affects all or most of the residents of the Council’s area, and the law says we cannot investigate.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to relocate a lamppost outside his property. Mr X’s complaint is late with no good reason to exercise discretion.

Summary: We will not investigate Mr B’s complaint that a traffic restriction is not clearly signed. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate this complaint that the Council does not prosecute drivers who park on the pavement. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about adult social care charges for his late wife, Mrs X. There is not enough evidence of fault by the Council to justify our involvement.