LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s decision not to conclude its consideration of a complaint by a former foster carer. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Summary: We will not investigate Ms X’s complaint about delays by the Council in issuing an Education, Health and Care Plan. This is because the Council has already offered a suitable remedy for injustice caused by the delay and further investigation by us is unlikely to achieve anything more.

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.

Summary: Miss X complained about the Council’s conduct during her appeal to the First-tier Tribunal (Special Educational Needs and Disability) about her child D’s Education, Health, and Care Plan. She also said the Council failed to ensure D received the Education, Health, and Care Plan provision while her appeal was ongoing. We cannot investigate how the Council conducted itself during the Tribunal appeal process. However, the Council failed to ensure D received special educational needs provision while the appeal was ongoing. This fault caused D to miss provision, and distress to D and Miss

Summary: We will not investigate Mr X’s complaint about errors and delays in carrying out a financial assessment to decide how much his mother should pay towards her residential care. This is because the Council has agreed to take appropriate action to remedy the uncertainty and avoidable time and trouble caused.

Summary: Ms X complains the Council advised her to have contact with her ex-partner despite a history of domestic abuse. We will not investigate this complaint. This is because it is about the Council’s actions during court proceedings which the law prevents us investigating, and related matters that are not separable from the court proceedings.

Summary: We will not investigate this complaint about the Council’s decision not to provide the complainant’s son with home to school transport. There is not enough evidence of fault by the Council for us to question its decision.

Summary: We will not investigate Mr X’s complaint about the Council’s decision his mother, Mrs Y could return home with an increased care package in November 2023 and its discussion of finances when assessing her care needs. The complaint is late, and there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about how the Council dealt with the annual reviews of a child’s Education Health and Care Plan. This is because we could not add to the investigation carried out by the Council and because an investigation would not lead to a different outcome.

Summary: Mr X complains the Council failed to deliver educational provision to Child Y and delayed issuing their Education, health and Care Plan. Mr X says this meant they missed suitable education and support. We find fault with the Council for delaying arranging alternative provision and for delaying issuing Child Y’s EHCP. The Council has agreed to make financial payments in recognition of the missed provision and injustice to Child Y and Mr X.

Summary: Miss X complained about how the Council reviewed and amended her child, W’s, Education, Health and Care (EHC) Plan. Miss X also complained the Council failed to provide W with education when they struggled to attend school. The Council was at fault in how it carried out W’s EHC Plan reviews and made changes to their Plan. The Council was also at fault in how it decided whether it should arrange alternative education for W. We cannot say, even on balance, that this fault meant W missed out on education. The faults caused Miss X upset, frustration and uncertainty. To remedy her injustic

Summary: We will not investigate this complaint about a housing benefit overpayment because the complainants could have appealed to the tribunal.

Summary: We will not investigate Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has apologised and provided an award in recognition of the delay. A further investigation by us would not lead to a different outcome.

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.

Summary: We will not investigate Mr X’s complaint. The law prevents us investigating whether a Council contractor filmed Mr X. There is insufficient evidence of fault in the Council’s handling of Mr X’s housing application. Mr X can ask the Council to review his application if he believes the application should have higher priority.

Miss X complained the Council failed to consider evidence she provided in its decisions about her housing circumstances. She also said the Council failed to provide advice or follow correct procedures, communicated poorly, and sent letters to the wrong address. We have found the Council acted with fault by delaying its review of Miss X’s medical evidence. We have found the Council missed opportunities to consider whether Miss X was already homeless, or to consider planning the provision of interim accommodation. We have also found the Council communicated poorly. We cannot say how Miss X’s cir

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her request for disabled adaptations to her Council property. Part of the complaint is late and there is insufficient evidence in relation to the way the Council assessed her disability needs or the way it made decisions about whether to carry out works to justify our involvement.

Summary: We will not investigate this complaint about an alledged failure by the Council to provide the complainant’s daughter alternative education provision in 2023 which resulted in her incurring solicitors costs. This is because the complaint is late and it could and should have been brought to us much sooner. We therefore have no jurisdiction to investigate the issues raised.

Summary: We will not investigate this complaint about the introduction of a car club scheme. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about comments made by a caseworker regarding parental responsibility. This is because the issue has not caused a significant enough injustice to warrant investigation and because we cannot achieve the outcome that the complainant seeks.

Summary: Mr X complained the Council had started to charge him for transport services although he believed he was eligible for s117 aftercare and should not pay charges. The Council has provided evidence he was not eligible for free aftercare. Following an investigation into Mr X’s complaint about the unreliability of the transport service, and his decision to arrange alternative provision, the Council has now waived all charges. The complaint will not be investigated further as there is no outstanding injustice.

Summary: Mr B says the Council failed to investigate his concerns about the actions of a private hire operator and treated him differently and unreasonably by investigating a complaint from the private hire operator about him. There is no evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.

Summary: A care home, acting on behalf of the Council, failed to properly assess the risks from another resident who later assaulted Mrs Y, causing

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.