LGO Individual Decisions

Summary: We will not investigate this complaint about fly tipping as there is insufficient evidence of significant injustice caused to the complainant.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him highways permission for a vehicle crossover at his property. There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.

Summary: We will not investigate this complaint about whether Mr X’s business property should have had business rates relief for three months. It is more appropriate for the courts to decide this.

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to reimburse her for damage to her rented property caused by a tenant introduced to her by the Council. There is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s ending of a housing benefit claim in 2022. It was reasonable for Mr X to appeal the Council’s decision to the independent benefits tribunal. We cannot investigate his complaint about being served with a notice of seeking possession by his council landlord because we have no jurisdiction to investigate complaints by tenants about social housing landlords.

Summary: We have upheld Mr X’s complaint about the Council’s failure to consider his complaint about a lack of regular maintenance for a park on his street. The Council has agreed to resolve the complaint early by investigating Mr X’s complaint under its complaints procedure, which is a proportionate remedy for the injustice caused.

Summary: We will not investigate Ms X complaint about the Council’s handling of reports of anti-social and criminal behaviour from a neighbour. This is because the complaint is outside the Ombudsman’s jurisdiction as there are ongoing court proceedings.

Summary: We will not investigate Mr X’s complaint that he could not open an encrypted email sent by the Council. There is insufficient evidence of fault to warrant an investigation.

Summary: Mrs B says the Council failed to carry out proper care planning before she entered the care home, failed to ensure the care home provided for her cultural needs, failed to put in place sufficient support, failed to carry out proper risk assessments, carried out a financial assessment which left her with an inadequate amount to live on and gave her representative wrong information about the complaints process. There is no fault in how the Council carried out care planning or in how it carried out the financial assessment. There is some evidence of the care home not following through wi

Summary: Mr X complained about the Council’s delay in reviewing its decision on his housing application, which delay was severely affecting his health. We found there was avoidable delay by the Council, which caused uncertainty and frustration for Mr X. To put matters right, having issued its review decision during our investigation, the Council agreed to apologise to Mr X and make a symbolic payment of £500.

Summary: We will not investigate this complaint about councillor conduct as there is insufficient evidence of fault by the Council, or of a serious injustice caused to Mr X. Our involvement is therefore not justified.

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her child a Blue Badge. The Council has since reversed its decision and issued a Blue Badge. Further investigation would not lead to a different outcome.

Summary: We cannot investigate this complaint about the Council’s failure to take sufficient action in a neighbour dispute involving social housing tenants. We have no jurisdiction to investigate complaints about the management of social housing tenancies.

Summary: We will not investigate this complaint about the Council’s handling of matters relating to a media event which took place outside Mr X’s home and caused him disturbance. This is because an investigation is unlikely to add to that already undertaken by the Council or lead to a different outcome.

Summary: We will not investigate Ms X’s complaint about the provision of interim accommodation when she became homeless. The Council accepted a delay in arranging interim accommodation when she first approached it, and has agreed to remedy the injustice to Ms X by making a payment to her.

Summary: We cannot investigate Mrs X’s complaint about the Council’s handling of her concerns about a Council tenant. This is because we cannot investigate complaints about the management of social housing by councils.

Summary: We will not investigate this complaint about a charge certificate for a penalty charge notice as Mr X can challenge the Council’s enforcement action via the Traffic Enforcement Centre.

Summary: We will not investigate this complaint the Council did not complete a grant application. That is because the complaint is late. In any event, further investigation would not lead to a different outcome.

Summary: Ms X complained the Council failed to promptly make decisions and communicate with her properly when she was homeless due to fleeing domestic abuse. Ms X also complained the Council failed to provide her with interim accommodation. The Council was at fault. These faults have caused Ms X distress, frustration and uncertainty regarding whether she could have accessed accommodation sooner than she did. The Council has agreed to apologise, pay Ms X £700 and carry out service improvements.

Summary: We will not investigate this complaint about management of leases and tenancies in a building where the Council has landlord responsibility. Mr X could complain to the Housing Ombudsman Service about the deficiencies of flooring and bathroom leaks from the property above in a leasehold building.

Summary: We will not investigate this complaint about alleged fault by the Council in providing the complainant with direct payments to fund her care and support. This is because the Council needs to be able to carry out appropriate checks of the complainant’s circumstances which she is declining to allow to take place. There is insufficient evidence of fault in respect of the Council’s response to why the checks are necessary to warrant our involvement.

Summary: Ms X complained about the way the coroner’s office handled the investigation of the death of her son. Most of the complaint is not within our jurisdiction but there was fault by the Council in how it responded to the complaint.

Summary: Mr Y complained the Council unreasonably refused his application for a free school travel pass for his daughter. We found fault in how the Council consider his application. But this fault did not alter the outcome of Mr Y’s application and so we have completed our investigation.

Summary: Miss X complains the Council failed to make sure the managing agent of her temporary accommodation provided a satisfactory repairs service. She says, due to persistent issues with her immersion heater and the managing agent’s failure to resolve these, she received a very high energy bill. The Council has already accepted some fault around the handling of the disrepair issues and its handling of Miss X’s complaint. However, we find the Council failed to assess the affordability of the temporary accommodation. We find the Council has suitably remedied the injustice caused by delays in t

Summary: We will not investigate this complaint about the Council’s handling of matters relating to Ms X’s parking permit. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.