LGO Individual Decisions

Summary: We will not investigate this complaint about the way the Council consulted on changes to parking restrictions. There is not enough evidence of fault by the Council.

Summary: We cannot investigate this complaint about the Council’s decision to end the complainant’s tenancy and seek possession of the property. This is because we have no power to investigate a council when it is acting as a landlord.

Summary: We will not investigate this complaint about how the Council dealt with correspondence requesting the Council pay compensation for costs associated with damage to the complainant’s property. This is because there is insufficient evidence of fault causing the complainant a significant injustice.

Summary: We cannot investigate this complaint about the Council’s interactions with a member of a Tenants’ and Residents’ Association. That is because the law says we cannot investigate the Council in its role as a a social landlord.

Summary: We will not investigate this complaint about the Council ending its duty to help the complainant, who is homeless, secure housing. This is because the subject matter of the complaint carries a right of review which we consider the complainant could reasonably request from the Council.

Summary: We cannot investigate this complaint about the Council’s decision to exclude her from an adult education course. This is because we have no jurisdiction to consider actions relating to conduct, management or discipline in schools or education establishments.

Summary: We will not investigate this complaint about Mrs X’s private tenant failing to pay rent. This is because the Council is not at fault.

Summary: We will not investigate Mr X’s complaint about the Council’s decision he no longer qualifies for its housing register. There is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate Mr X’s complaint that a Council officer discriminated against him based on his race. There is insufficient evidence of fault and we could not add to the Council’s investigation.

Summary: We will not investigate this complaint about the Council’s decision to refuse an application for the installation of a memorial. This is because there is no indication of significant fault on the Council’s part.

Summary: We will not investigate Ms X’s complaint about inadequate living conditions in Council temporary accommodation. Part of the complaint is late and further investigation of the recent events would not lead to a different outcome.

Summary: There is no fault in the Council’s advice to Ms X on the homeless application process and the impact on her housing register priority. There is no injustice to Ms X as the Council has told her she will keep her housing priority while she works with the Council. There is no fault in the Council advising her, in accordance with its policy, that if she has to move into temporary accommodation it will reassess her housing priority.

Summary: Ms X complains the Council has not provided her with suitable temporary accommodation. She also says she has waited longer than she should have for an offer of permanent accommodation. We have not found the Council at fault.

Summary: Mr X complained the Council failed to follow its planning policy when it approved his neighbour’s application for a basement extension. We found fault and have made recommendations to remedy the injustice it caused and to avoid recurrence of the fault.

Summary: We have ended our investigation into Mr X’s complaint that the Council failed to prevent leaks from a flat above the property he owns. This is because the Ombudsman does not have the power to investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider.

Summary: We will not investigate this complaint about the Council’s treatment of Mr X’s application for social housing. There is not enough evidence of fault to warrant investigation.

Summary: Mr X complained about the way the Council dealt with his mother, Mrs Y’s homelessness and housing applications. The failings in the way the Council dealt with Mrs Y’s homelessness and housing applications amount to fault. This fault has caused Mrs Y and Mr X an injustice.

Summary: We will not investigate this complaint about the Council’s decision not to consult the complainant following receipt of amended plans on his neighbour’s planning application. Nor will we investigate a complaint about its decision not to take enforcement action against a breach of planning control. This is because we have not seen any evidence of fault in the Council’s actions.

Summary: We will not investigate this complaint about how the Council dealt with the suspension of parking bays outside the complainant’s home. This is because there is insufficient evidence that the matter has caused the complainant a significant personal injustice.

Summary: We will not investigate this complaint about the Council’s removal of parking bays from the road near Mrs X’s home. There is insufficient evidence of fault which would warrant an investigation.

Summary: Miss B complained about the actions of bailiffs (acting on behalf of the Council) in collecting a parking debt. She said they clamped her car unlawfully, refused to accept payment by instalments or consider her if she was vulnerable. This caused her childcare and financial difficulties, along with significant distress and time and trouble. We found fault with the failure to accept the instalment plan or consider her vulnerabilities. We also found fault with the way the Council handled the complaint. But we consider the offer of £300 in addition to introducing new guidelines on payment

Summary: We will not investigate this complaint about the Council’s involvement with Mr X. That is because there is insufficient evidence of fault in how the Council investigated under the statutory complaints procedure to justify our investigating.

Summary: We will not investigate Ms X’s complaint that the Council wrongly advised her about how to pay an outstanding penalty charge notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice caused by the Council’s actions is not significant enough to warrant investigation.

Summary: We will not investigate this complaint about the Council taking enforcement action against the complainant in relation to noise nuisance from extraction equipment. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council has handled the matter.

Summary: We will not investigate how the Council dealt with various complaints from Mrs X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and Mrs X could have complained earlier.