LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s support when he became homeless because the complaint is late.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of injustice.

Summary: We will not investigate this complaint that the Council has not served an Improvement Notice on the complainant’s landlord or increased the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Ms X complaint about the Council’s decision she is not in priority need. This is because she has the right to ask for a review of the decision, and to appeal to the County Court on a point of law if she disagrees with the review decision. It is reasonable for her to exercise her rights of review and appeal.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of rubbish in his local area and how it responded to his complaints. Even if there has been Council fault there is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.

Summary: We will not investigate Ms X’s complaint about her housing register priority award and the Council’s handling of her re-housing application. There is insufficient evidence of fault in her priority band award and an investigation would be unlikely to achieve anything more.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any worthwhile outcomes.

Summary: We cannot investigate this complaint about the Council’s handling of Mr X’s housing tenancy matters. This is because the complaint falls outside our jurisdiction and falls instead within that of the Housing Ombudsman Service.

Summary: We will not investigate Mr X’s complaint that the Council has breached the terms of his leasing agreements with the Council providing temporary accommodation properties. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.

Summary: We will not investigate Mr X’s complaint about the Council failing to respond to his stage two complaint in a timely manner. This is because the substantive complaint matter is out of the Ombudsman’s jurisdiction.

Summary: Ms J complained about how long the Council has taken to move her from unsuitable temporary accommodation. She also complained about how long she has been in temporary accommodation. At this stage, we consider there is some fault as the Council delayed in moving her once it decided the accommodation was unsuitable. The Council has agreed to address the fault by a personal remedy to Ms J, and a review of its process.

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to award medical priority in 2023. The Council has since awarded and backdated medical priority, so it is unlikely that further investigation would lead to a different outcome.

Summary: We found fault in the Council’s failure to apply to the Court of Protection about care arrangements for the complainant’s (Mr X) son (Mr Z). The Council’s fault caused injustice to Mr Z and Mr X. We did not find fault in the Council’s visiting arrangements. We will not investigate whether the Supported Living placement was suitable for Mr Z and Mr X’s complaint about the Supported Living placement manager. The Council agreed to apologise, to apply to the Court of Protection and to make a symbolic payment for Mr X’s distress. The Council also agreed to remind social workers of their du

Summary: We will not investigate this complaint about the Council’s provision of interim accommodation in 2023 under its homelessness duty. The Council has offered a suitable remedy for exceeding the period for which only bed and breakfast accommodation was provided.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for an additional market pitch. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider this late complaint now.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to make reasonable adjustments to assist him to make an application for support. The Council upheld the complaint, apologised to Mr X and took action to improve its services. Further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s failure to move a tenant from a social housing tenancy due to disrepair. We cannot investigate complaints about tenancy management and disrepair by social housing landlords.

Summary: We will not investigate Mr X’s complaint about the Council failing to provide appropriate care provision to him and for refusing his request for direct payments to allow him to employ his brother as his personal assistant. This is because some complaint matters are late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about Miss X’s housing. The law prevents us investigating the Council’s actions, as landlord, about damp and mould. The Council properly reached its decision not to give medical priority to Miss X’s social housing application.

Summary: We will not investigate this complaint about the Council delaying a homelessness review decision. There is insufficient evidence of fault which would warrant an investigation.

Ms X complained about the Council’s handling of her homelessness when she fled domestic abuse with her children.

Summary: Miss X complained the Council decided she should not have medical priority on her housing application and that it took too long considering her request for a review of that decision. The Council was at fault. This caused Miss X avoidable frustration, upset and uncertainty. To remedy her injustice, the Council will apologise, pay Miss X £400, carry out a new review and inspect Miss X’s home for health hazards. The Council was also at fault for delay considering the review requests of 46 other applicants in a six-month period. The Council will apologise to those applicants, backdate the

Summary: We will not investigate this complaint about an Occupational Therapy assessment resulting in Miss X’s toilet being too high. There is insufficient evidence of fault in the Council’s actions. Any ongoing delay by Miss X’s housing association is a matter for the Housing Ombudsman.