LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 199 results matching "London Tribunals"

Transport for London (24-009-116)
Transport And Highways Other
Decision date: 26 Sep 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about two penalty charge notices issued by Transport for London. This is because Mr X has used his right of appeal to London Tribunals.
London Borough of Hounslow (24-001-170)
Transport And Highways Other
Decision date: 25 Sep 2024 · London Borough of Hounslow
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about the actions of a council officer in connection with his appeal against a penalty charge notice. This is because Mr X alleges the officer committed an offence and this is a matter for the police. The injustice Mr X claims stems from the issue of the penalty charge notice and his efforts to appeal against it and London Tribunals has considered this as part of his appeal.
London Borough of Camden (24-007-187)
Transport And Highways Other
Decision date: 23 Sep 2024 · Camden Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Tribunal and then the London Tribunals.
London Tribunals (24-006-989)
Transport And Highways Other
Decision date: 22 Sep 2024
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about various matters in connection with Ms X’s appeal to London Tribunals about a penalty charge notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate complaints in connection with matters considered by a tribunal. And it is not a good use of public money to look at ancillary matters around the administration of the appeal when the substantive issues lie outside jurisdiction.
Transport for London (24-006-095)
Transport And Highways Other
Decision date: 21 Sep 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about a penalty charge notice for driving in the ultra-low emission zone without paying the charge. This is because Mr X has used his right of appeal to London Tribunals.
Transport for London (24-008-251)
Transport And Highways Other
Decision date: 17 Sep 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued in 2022. This is because the complaint is late and it would have been reasonable for Mr X to challenge the penalty charge notices by appealing to London Tribunals.
London Borough of Enfield (23-021-217)
Transport And Highways Other
Decision date: 17 Sep 2024 · Enfield Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mrs Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Waltham Forest (24-007-125)
Transport And Highways Other
Decision date: 13 Sep 2024 · Waltham Forest Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about a penalty charge notice he disputes liability for. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
Transport for London (24-006-092)
Transport And Highways Other
Decision date: 10 Sep 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because the Traffic Enforcement Centre and London Tribunals are better placed to consider the complaint.
London Borough of Hillingdon (24-006-776)
Transport And Highways Other
Decision date: 10 Sep 2024 · Hillingdon Council
Subject: Parking And Other Penalties
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to cancel a penalty charge notice. This is because it would have been reasonable for Ms X to appeal to London Tribunals.
London Borough of Lambeth (24-006-795)
Transport And Highways Other
Decision date: 10 Sep 2024 · London Borough of Lambeth
Subject: Parking And Other Penalties
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to cancel several penalty charge notices for driving in a pedestrian zone. This is because it would have been reasonable for Mrs X to appeal to London Tribunals.
Transport for London (24-006-485)
Transport And Highways Other
Decision date: 3 Sep 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about four penalty charge notices. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
London Borough of Haringey (24-005-175)
Transport And Highways Upheld
Decision date: 19 Aug 2024 · Haringey Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by the Council. This is because the Council has cancelled the penalty charge notices and it would have been reasonable for Mr X to appeal against them to London Tribunals.
London Borough of Haringey (24-004-924)
Transport And Highways Other
Decision date: 18 Aug 2024 · Haringey Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about several penalty charge notices issued by the Council for contraventions of its low-traffic neighbourhoods. This is because Mr X has used his right of appeal to London Tribunals.
Royal Borough of Greenwich (24-007-262)
Transport And Highways Other
Decision date: 11 Aug 2024 · Royal Borough of Greenwich
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice. This is because Mr B put in an appeal to London Tribunals.
London Borough of Bromley (24-006-061)
Transport And Highways Other
Decision date: 31 Jul 2024 · Bromley Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Council’s consideration of Mr X’s representations against a penalty charge notice as Mr X appealed the notice to London Tribunals. This matter is therefore no longer within our remit.
London Borough of Southwark (24-006-109)
Transport And Highways Other
Decision date: 23 Jul 2024 · Southwark Council
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
London Borough of Redbridge (24-006-703)
Transport And Highways Other
Decision date: 17 Jul 2024 · Redbridge Council
Subject: Parking And Other Penalties
Summary: We will not investigate Ms B’s complaint about a Penalty Charge Notice she received for an alleged moving traffic contravention. This is because it was reasonable for Ms B to put in an appeal to London Tribunals.
Royal Borough of Kensington & Chelsea (24-004-053)
Transport And Highways Other
Decision date: 9 Jul 2024
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint that incorrect road signage led to Mrs X being issued with a penalty charge notice as Mrs X could have appealed about this to London Tribunals.
London Borough of Lambeth (24-003-668)
Transport And Highways Other
Decision date: 8 Jul 2024 · London Borough of Lambeth
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a parking Penalty Charge Notice. It is reasonable for Ms X to use her statutory right of appeal to London Tribunals.
London Borough of Merton (24-005-114)
Transport And Highways Other
Decision date: 7 Jul 2024 · Merton
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because Mr B appealed to London Tribunals.
London Borough of Havering (24-004-602)
Transport And Highways Other
Decision date: 4 Jul 2024 · London Borough of Havering
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Miss X receiving a Penalty Charge Notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Miss X could have used her legal right to appeal to London Tribunals and it was reasonable to expect her to do this.
Transport for London (24-003-006)
Transport And Highways Other
Decision date: 1 Jul 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Ms Y to appeal to the Traffic Enforcement Centre and then the London Tribunals.
London Borough of Redbridge (24-004-674)
Transport And Highways Other
Decision date: 1 Jul 2024 · Redbridge Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
London Borough of Barking & Dagenham (24-001-727)
Transport And Highways Other
Decision date: 30 Jun 2024
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Council issuing a parking penalty charge notice. It was reasonable for Mr X to appeal the penalty to an adjudicator at the London Tribunals which is the proper authority to consider parking penalty challenges.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%