LGO Individual Decisions

Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council. It is reasonable for the complainant to appeal to the county court if he is unhappy with the outcome of the suitability review.

Summary: We will not investigate this complaint about the Council’s Adult Social Care provision to Mr X because there is not enough evidence of fault.

Summary: Miss X is homeless after fleeing domestic abuse. Miss X complained about the Council’s delay in processing her homelessness application and for leaving her in unsuitable accommodation for over a year. We have found fault with the Council which caused Miss X avoidable distress and uncertainty.

Summary: We will not investigate Mr X’s complaint about the Council’s offer of a property and discharge of its housing duty towards him. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. I find it was reasonable for Mr X to have used his legal right of appeal to challenge the Council’s decision.

Summary: Ms X complained the Council has not provided support to her child who was out of school and has not agreed a school placement. We cannot investigate Ms X concerns that her child has not got a school placement or whether they received the specialist provision in their Education, Health and Care Plan as Ms X appealed to a Tribunal. We have not found the Council at fault for failing to provide Ms X’s child with education.

Summary: Mr X complains the Council did not take adequate action against his neighbour’s antisocial behaviour. We have found fault with the Council for delays during the antisocial behaviour case review process which caused Mr X avoidable distress.

Summary: We will not investigate Mr X’s complaint about the Council’s response to his complaint of poor food safety and hygiene practices at a business in its area. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint that the Council cancelled the complainant’s parking permit and will not reinstate it. This is because there is insufficient evidence of fault by the Council.

Summary: Ms X complained about the Council’s handling of her homelessness application and complaint. We find fault which caused Ms X avoidable uncertainty and distress. The Council should apologise to Ms X, make a symbolic payment and provide staff reminders to prevent recurrence.

Summary: We will not investigate this complaint that incorrect road signage led to Mrs X being issued with a penalty charge notice as Mrs X could have appealed about this to London Tribunals.

Summary: We will not investigate this complaint about Mr X’s homelessness and the condition of his temporary accommodation. On the homelessness decision, Mr X could reasonably have used his court appeal right and could reasonably have

Summary: Ms X complained the Council had failed to provide suitable temporary accommodation for her and her family since 2021. We found the Council is at fault. This fault has caused injustice to Ms X and her family as they have been living in unsuitable accommodation which is impacting their health. The Council will apologise and make a payment to Ms X in acknowledgement of the impact this has had.

Summary: We cannot investigate this complaint about the Council’s actions in removing Ms X’s children. The care arrangements for her children were decided by a court and we have no legal authority to investigate how they were arrived at.

Summary: Ms X complained the Council failed to properly deal with her homelessness application and failed to provide access to her belongings after putting them in storage. She says this caused distress and that she became street homeless. There is no evidence of fault in respect of the decision that the Council did not owe the main housing duty. Regarding her belongings, the Council has provided Ms X with information about how to access them.

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice. This is because it was reasonable for Mr B to challenge the Notice by making representations to the Council, and if needed, putting in an appeal to London Tribunals.

Summary: Ms X complains about how the Council dealt with her homelessness complaint. The Council is at fault as it delayed in considering if it owed a homelessness duty to Ms X and then did not notify her of its decision. It also did not take sufficient action to offer interim accommodation to her. As a result, Ms X has lived in unsuitable accommodation for longer than necessary. The Council has agreed to remedy Ms X’s injustice by apologising to her, making a symbolic payment of £2100, accepting the main housing duty and offering temporary accommodation to her.

Summary: We shall not investigate Miss X’s complaint about homelessness matters. Much of the complaint is late without a reasonable prospect of reaching a clear enough view now. Miss X could reasonably have used her review rights about any temporary accommodation offers she considered unsuitable. Miss X seeks compensation for personal injury, which is more appropriately for the courts to decide. There is not enough evidence of fault depriving Miss X of an offer of social housing. The Council has offered a suitable remedy for failing to reply to Miss X after May 2023

Summary: We will not investigate this complaint about an alleged failure by the Council to provide the complainant assistance in retrieving her lost personal belongings, or in securing her permanent social housing. This is because the complaint is late and there are no good reasons to exercise our general discretion.

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant a parking permit. This is because the complaint dates back to 2016 and is late. There is also insufficient evidence of fault by the Council to warrant our involvement.

Summary: We will not investigate this complaint about standards committees because any injustice is not significant enough to justify our involvement and there is another body better placed to consider this complaint.

Summary: There was a lengthy delay in the Council deciding a review on the complainant’s housing register application, but the evidence shows this was not due to fault by the Council. There was also no fault in the Council’s decision on the review. We have therefore completed our investigation.

Summary: The complaint concerns the Council declining to review its decision to end its legal duty to provide the complainant housing. These types of housing decisions carry a legal right for the person affected to request a review within a set timeframe and the Council considered the request the complainant submitted had been made late. We informed the Council about likely fault with its decision to decline the review request and in response it agreed to resolve the complaint by providing a suitable remedy for the injustice caused.

Summary: We will not investigate this complaint about the Council’s response to repairs reported in temporary accommodation. There is insufficient evidence of fault which would warrant an investigation.

Summary: there was fault in the way the Council considered Ms X’s homelessness and Housing Register applications. The delay in making key decisions, and the failure to make a review decision, caused Ms X significant anxiety and uncertainty over a prolonged period. The Council has agreed to provide a suitable remedy for the injustice caused by these faults.

Summary: We will not investigate this complaint about Miss X’s homelessness. The Council has agreed a