LGO Individual Decisions

Summary: We will not investigate Mrs B’s complaint that the Council has damaged her boundary wall. This is because it is reasonable for Mrs B to pursue her claim against the Council at court.

Mr X complains about the Council’s decision to grant planning permission for a neighbour’s building. We will not investigate this complaint because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the Council’s planning decision was made too long ago for us to investigate effectively, and it is unlikely we could achieve the outcome the complainant wants.

Summary: We will not investigate this complaint about the Council’s actions following an allegation of abuse in a school. This is because the complaint is outside of our jurisdiction as it relates to the Council’s response to actions within a school. The complaint is also late and there is no good reason to exercise discretion and investigate this now.

Summary: We will not investigate this complaint about the Council’s assessment of the complainant’s daughter’s financial contribution to the cost of her non-residential care. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s information request. This is because the Information Commissioner’s Office (ICO) is best placed to consider how the Council responded and any remaining injustice to Mr X is not serious enough to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s failure to provide advice to Mrs X about the use of her daughter’s direct payments or its failure to complete direct payment audits. That is because the complaint is late.

Summary: We will not investigate Mr X’s complaint that the Council’s policy on council tax exemptions and the empty property premium is unfair. The policy can only be questioned at court via judicial review.

Summary: Mrs B complains the Council failed to take effective action in response to her reports about alleged breaches of Building Regulations and planning control at a neighbouring development. Mrs B says additional capacity from the development has caused damage to an existing septic tank system. We have decided to end our investigation as the events happened too long ago and are civil matters between neighbours.

Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s planning decisions. Mr X has used his right of appeal to the planning inspector.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of a planning enforcement/building control matter. This is because Ms X’s injustice stems from substandard work by the developer and we could not hold the Council responsible for the cost of repairs.

Summary: We will not investigate this complaint about a report of a breach of planning control. We have not seen evidence of fault in the Council’s actions which justifies an investigation.

Summary: We did not uphold Ms X’s complaint about reclaiming an unspent direct payment because the Council acted in line with Care and Support Statutory Guidance and its direct payment policy and explained how it had calculated the payment that Mr Y needed to make.

Summary: Mr X complained the Council acted unfairly by delaying implementing a new parking scheme in the area where he lives. Mr X said currently some residents are required to pay for resident parking permits where others in the same area get them for free. I ended my investigation. This is because the alleged faults have not caused Mr X a significant personal injustice.

Summary: We will not investigate this complaint about alleged breaches of planning conditions. We are unlikely to find there has been fault by the Council.

Summary: Mr C complained about the Council’s response to reports of breaches of planning control at a residential development site. Mr C says there has been a harmful impact on residents’ health, safety and amenity. We have found fault but consider the agreed action of an apology and review of procedure provides a suitable remedy.