LGO Individual Decisions

Summary: Mr X complains the Council approved an application for kerb lowering where the gates open onto the pathway in breach of the Highways Act. We did not find fault with the Council as the correct procedures were followed in granting the application.

Summary: We will not investigate this complaint about the way the Council investigate reports of noise. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about what the Council wrote about Mrs X and her husband, and its failure to tell them of a suicide threat by their son. Mrs X has a right to approach the Information Commissioner’s Office it would be reasonable to use about the processing of inaccurate data by the Council. The Council’s apology for not telling Mrs X of her son’s suicide threat is sufficient. Investigation by us of that would be unlikely to lead to a significantly different outcome.

Summary: Mrs C complains about problems with her assisted bin collection service and that she has to move the bins despite having mobility problems and has spent unnecessary time and trouble in trying to resolve the matter. We have found fault by the Council but consider the agreed action of £200 and monitoring of future collections provides a suitable remedy.

Summary: There was fault in the way the Council calculated Mr C’s capital which meant that he was charged too much for his stay at a care home. This also caused a lot of stress to Mr C’s family who were being pursued for the debt. The Council has agreed to apologise, pay a financial remedy and carry out a new financial assessment which will remedy the injustice.

Summary: We will not investigate this complaint about the Council’s handling of matters relating to a neighbour fencing off land previously used communally by Ms X and other neighbours. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council seeking to obtain an injunction against the complainant. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Summary: Miss B complained about the actions of a social worker during a child in need assessment, regarding her son, G. We have not found fault with the Council.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application for a telecommunications mast near his property. Any fault by the Council in its planning process falls away with the applicant’s appeal to the Planning Inspectorate, which looked at the application afresh. We also cannot say the Inspectorate’s decision to grant the permission would have been different if Mr X or others had objected. There is no different outcome our investigation could achieve for Mr X.

Summary: There is evidence of some fault by the Council, in that it failed to provide support during a short period Mrs Y was without a second personal assistant. This placed additional stress on Ms X. On all other matters there is no fault by the Council.

Summary: Mr X complains the Council failed to deal properly with the charges for his mother’s care,

Summary: We do not find fault with the Council in how it applied Ms X’s daughter’s bandage and there is no evidence it falsified advice provided by a doctor. We have not investigated Ms X’s complaint regarding her daughter’s weight gain as there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about damage caused to Ms X’s car by a Council vehicle. The claim is currently being considered by the Council’s insurers and it will be reasonable for Ms X to take the matter to the courts should liability be denied by the Council.

Summary: We will not investigate this complaint about a business keeping its bins adjacent to the complainant’s house. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: We will not investigate Mr X’s complaint the Council completed an assessment on his family which is biased and inaccurate which it sent to the court advisory service and has since delayed providing a ‘section 7’ report to court. We cannot achieve what Mr X wants on the original assessment report and cannot investigate actions which are part of court proceedings.

Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.

Summary: We will not investigate the complaint about the refuse collection service because part of the complaint is late and because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about a council tax reduction request because he has appealed to a tribunal.

Summary: We will not investigate this complaint about the Council’s care of the complainant’s grandchildren. This is because the complaint is late and there are no grounds to consider it now.

Summary: We will not investigate this complaint about the alleged failure by the Council to check all the evidence showing the complainant was not liable for Council tax. It would be reasonable for Ms K to appeal against the bill at the Valuation Tribunal. We also cannot investigate a matter that has been considered in court.

Summary: We will not investigate this complaint about changes the Council has made to its waste management strategy. This is because it is an issue that has affected all or most of the people in the Council’s area. We are unlikely to find fault in how the Council consulted about the changes.

Summary: Mr X complains about the Council’s failure to reinstall a speed hump in his road. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to return his bin to his property. This is because the Council has taken appropriate action to resolve the issue.

Summary: We will not investigate this complaint about the amount the Council charged the complainant for his care. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant.

Summary: We will not investigate this complaint about the Council’s actions regarding Miss X and her child. This is because parts of the complaint are late and there are good reasons to consider them now. Other parts of the complaint relate to matters which were subject to court action.