LGO Individual Decisions

Summary: We will not investigate this complaint about care services for the complainant’s mother. That is because there is not enough evidence of fault to justify investigating and to call on the Council to waive the charges.

Summary: We will not investigate this complaint from Miss X and Mrs Y about charges for domiciliary care arranged for their late father. This is because the complaint does not meet the tests in our Assessment Code which we use to decide which complaints to investigate. The complaint is late and could have been brought to the Ombudsman much sooner.

Summary: The Council was at fault for missing some of Mr X’s assisted waste collections, and it did not always return his bins to the agreed location. This meant he had to report missed collections. The Council has agreed to apologise.

Summary: The Council was at fault for repeatedly failing to collect

Summary: We will not investigate this complaint about the Council’s maintenance of the pavement outside Mr X’s property. There is insufficient evidence of fault which would warrant in investigation.

Summary: We will not investigate this complaint about parking provision. This is because there is not enough evidence of fault to justify our investigation.

Summary: We will not investigate Ms B’s complaint about the Council’s pest control service. This is because there is not enough evidence of fault to justify an investigation.