LGO Individual Decisions

Summary: We will not investigate this complaint about a Disabled Facilities Grant because we are satisfied with the actions the Council proposes to take to remedy any fault.

Summary: Mr and Mrs X complained the Council did not complete its stage two children’s complaint investigation in line with statutory timescales. They also complained about the Council’s decision not to disclose parts of the stage two investigation report to them. I have ended our investigation into this complaint. There was delay completing the stage two investigation, but it did not cause significant enough injustice to warrant further investigation. If they are dissatisfied with the outcome or decisions taken as part of the stage two investigation, they can escalate the complaint to stage t

Summary: Ms B complains the Council delayed issuing an EHCP for her child and failed to provide provision when they were out of school. Ms B says this meant Child B was without education for an extended amount of time. The Ombudsman intends to find fault with the Council for delaying Ms B’s request for an EHCP assessment, and for failing to provide Child B with suitable access to education and provision. The Ombudsman also intends to find fault with the Council for its record keeping. The Ombudsman recommends financial remedies and service improvements.

Summary: We cannot investigate Miss X’s complaint about her daughter being removed from her care and later adopted. The complaint lies outside our jurisdiction because it is about a matter that has been considered and decided in court proceedings. The law prevents us from considering such matters, we have no discretion to do so.

Summary: We will not investigate this complaint about the Council not resolving an alleged breach of planning control quickly. The Council is still investigating and we cannot intervene, so we could not achieve anything worthwhile for the complainant.

Summary: Mr X, on behalf of his mother Mrs Z, complained the Council’s request for the repayment of a Small Business Grant is based on incorrect information and the repayment will cause financial hardship. The Council gave Mr X the opportunity to provide evidence the premises were occupied and the business trading on 11 March 2020 but the Council was not satisfied this was the case. There is no fault in how the Council reached its decision.

Summary: We will not investigate Mr B’s complaint about the Council’s failure to consider his mother’s, Mrs C’s, current medical and care needs in its review or involve those involved in her care. This is because

Summary: We will not investigate Mr X’s complaint about his allegation that children services officers forced him to leave the family home for two days. It is unlikely we could achieve more than the service improvement the Council has already made.

Summary: We will not investigate Mrs X’s complaint about legal costs she incurred in 2017 due to the Council’s childrens services involvement with her extended family. The complaint lies outside our jurisdiction because it is late and there are not good grounds to consider this very late complaint now.

Summary: Mrs X complained the Council ignored her request for a reasonable adjustment leaving her unable to access the Council’s complaint process, causing her frustration and additional costs. We found the Council was at fault for not properly considering Mrs X’s request for a reasonable adjustment. We recommended the Council provide an apology and payment to Mrs X and act to prevent recurrence.

Summary: We will not investigate Mr X’s complaint about a neighbour suspending a cable over the highway. This is because the matter has not caused Mr X a significant personal injustice which would merit an investigation. The complaint also lies outside our jurisdiction because it is late.

Summary: We will not investigate this complaint about the way the Council considered an application for planning consent to fell a protected tree. This is because the applicant had a right of appeal to the Planning Inspector about some of the issues in his complaint, and there is no sign that fault by the Council in other respects has caused him an injustice to warrant our further involvement.

Summary: We will not investigate this complaint about Council tax liability on an uninhabitable property. It would be reasonable for Mr Y to appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s decision to apply for an Attachment of Earnings order to recover a council tax debt, and about how the complainant was spoken to about the matter. This is because there is no evidence of fault, and we cannot add to the previous investigation carried out by the Council.

Summary: Mr X complained the Council failed to properly investigate a concern about his sons’ wellbeing he raised in June 2021. We found no fault in the Council’s actions.

Summary: We will not investigate this complaint about how the Council investigated Mr X’s complaint about light nuisance. That is because there is insufficient evidence of fault in the Council’s actions.