LGO Individual Decisions

Summary: Ms M complained the Council failed to address her concerns about the adult care services her son, Mr S, receives. The Council is at fault for delay reviewing Mr S’s care plan and failing to carry out a transport assessment.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It was reasonable for Ms X to ask the Council to conduct a statutory review of the decision on her application.

Summary: We will not investigate Ms X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.

Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X’s business to revert back to the pavement licence hours he operated under pre-Covid. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s failure to progress with adaptations to the complainant’s home. The Council confirms it has an appointment to visit the complainant to carry out a new assessment and progress the case. We consider an investigation at this time would not lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s involvement in eviction proceedings with Mr X’s private landlord. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about information about the complainant’s child contained in a report produced by the Council. This is because our intervention would achieve nothing significant.

Summary: Mr X complained about a resident’s parking scheme which the Council sets charges for based on vehicle emissions. The Council is not at fault. It administers the scheme in line with a 2018 traffic regulation order and the fees are agreed and approved each year by the relevant Council committee.

Summary: There was no significant fault by the Council. The wording of the parking permit requirements on the Council’s website and policy was imprecise in relation to the specific circumstances of the complainants. The Council has revised this wording but its decision that the complainants were not entitled to a permit was made without fault.

Summary: We will not investigate this complaint the Council did not provide support to complete a financial assessment. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about Council officers’ use of the Black Lives Matter logo in their communication with Mr X. This is because there is no evidence to suggest fault by the Council nor injustice caused to Mr X sufficient to warrant an investigation.

Summary: We will not investigate this complaint about information the Council holds on its Electoral Register about Mr X’s family members. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s assessment of Ms X’s financial contribution to the cost of her non-residential care. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about a compensation claim as this is a matter for the courts.

Summary: We will not investigate Ms B’s complaint that her car was damaged due to the Council’s failure to repair a large pothole. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.

Summary: We will not investigate this complaint about the Council’s introduction of a traffic order which removed some disabled parking spaces from a street within the scheme. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Ms Y to appeal to the Traffic Enforcement Centre and then the Traffic Penalty Tribunal.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint about a councillor. There is not evidence of fault or personal injustice to justify an investigation.

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint about a councillor. There is not evidence of fault or personal injustice to justify an investigation.

Summary: We will not investigate this complaint about lost items within a care home. This is because it is unlikely we could add to the care provider’s investigation which could not identify how and when the items went missing. It would be more suitable for the police or insurance company to consider the complaint about the missing items, as either theft or a claim to replace the lost items.

Summary: Miss X complains about the handling of her Council Tax accounts by the Council. Miss X also contends that her place of study should otherwise attract a student exemption. We have concluded our investigation having made a finding of fault. We found that the Council did not bill Miss X correctly during her occupancy of Property A and did not correct the Council Tax bill until two years later causing Miss X an injustice. We have not investigated any complaint about Council Tax liability, nor Miss X’s right to a student exemption as it is reasonable for Miss X to appeal these matters to t

Summary: We found no fault with how a Council and NHS Trust completed a best interest decision about a discharge from hospital. We also found no fault with the time it took the Council to complete a care needs assessment. We did find there was service failure that led to a delay in arranging a care package. This prevented Mr Y from returning to his own home sooner. The Council has agreed actions we recommended to remedy the distress and the financial loss caused by the faults.

Summary: Mr D complains about the signage at a bus gate. We have ended the investigation because there are other bodies better placed to consider the complaint and there is no personal injustice to Mr D.

Summary: We will not investigate this complaint about the Council issuing a fixed penalty notice for fly-tipping. Mr X has paid the penalty before complaining to us and there is insufficient evidence of fault in the Council’s procedures to warrant an investigation.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to refund or exchange her expired parking permits. This is because there is no sign of fault by the Council.