LGO Individual Decisions

Summary: We will not investigate this complaint about the response the Council provided to a consultation request for a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about how the Council dealt with matters concerning an Education Health and Care needs assessment. This is because some matters are not separable from an appeal to the SEND Tribunal and further investigation into other matters would not lead to a different outcome.

Summary: Mr X complained the Council failed to provide a daycare centre placement for his disabled daughter. He also complained the Council failed to respond to his requests for a placement and funding. Mr X says his daughter has missed out on social interaction and stimulation offered by the daycare centre. We found fault by the Council regarding its response to Mr X, but no fault regarding the daycare placement. The Council has agreed to provide an apology to Mr X to address the injustice identified.

Summary: We will not investigate Miss X’s complaint, regarding her late mother Mrs Y, about the actions of the carer when Mrs Y died, the differing accounts of the incident, and the Council’s complaint responses. We cannot make a finding that the carer’s actions contributed to Mrs Y’s death. There is insufficient personal injustice to Miss X caused by the records issue to warrant investigation. We could not add to the Council’s investigation of the matters. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint. An investi

Summary: Miss B complained the Council failed to ensure her daughter received the provision in her Education, Health and Care Plan. She also says the Council failed to respond to her complaints within the timescales set out in its complaints procedure. We find the Council was at fault for how it handled Miss B’s daughter’s education and provision. It was also at fault for its delays in responding to the complaint. The Council has agreed to our recommendations to address the injustice caused by fault.

Summary: We will not investigate Ms X’s complaint about the Council’s failure to provide suitable education for her child or meet his special educational needs. Part of the complaint is late. We have already considered and decided a complaint about the Council’s actions between June 2022 and September 2023. An investigation of recent matters would not achieve anything more than the remedy offered by the Council.

Summary: We will not investigate this late complaint about the Council’s involvement in Ms Y’s move into a care home. There is not a good reason for the delay in the matter being brought to the Ombudsman.

Summary: We will not investigate this complaint about the Council not providing the educational provision specified in an Education, Health and Care plan. The Council has accepted it was at fault and provided a suitable remedy for any injustice caused. Further investigation by the Ombudsman would not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to keep him informed about his mother’s health, giving the keys to his mother’s property to another council without telling him, and taking away the opportunity for him to say goodbye to his mother. This is because there is insufficient evidence of fault.

Summary: The complainant (Miss X) said the Council failed when carrying out Education Health and Care Plan process for her son (Y) and failed to provide suitable education for Y when he could not attend his school. We found fault with the Council in its delays to issue Y’s Education Health and Care Plan and to provide Y with suitable alternative provision. We also found fault with the way the Council communicated with Miss X and handled her complaint. The Council’s fault caused injustice to Y and Miss X. The Council has recognised its failings and apologised. The Council has agreed to make pay

Summary: We will not investigate this complaint about delay in the Education, Health and Care Plan process. The complaint is late and it was reasonable for Mr X to complain earlier.

Summary: We will not investigate this complaint about damage caused to Miss X’s vehicle by a pothole. It is reasonable for Miss X to refer the matter to the small claims court as it is really a negligence claim for compensation.

Summary: We will not investigate Miss X’s complaint about the Council’s School Admissions Appeal Panel’s handling of her appeal against the refusal to offer her child a place at her preferred school. This is because there is not enough evidence of fault to warrant further investigation.

Summary: We will not investigate this complaint about the content of a Council’s child protection report as further investigation would not lead to a different outcome.

Summary: Ms X complained about the time taken by the Council to provide her child with a school placement and put in place the special educational provision in his Education, Health and Care Plan after she moved to the Council area. This meant her child missed out on education and support he should have received. We found the Council at fault. The Council agreed to apologise to Ms X and make a financial payment for the loss of education to her child.

Summary: The Council was at fault for causing a short delay to a child protection conference, and for not initially visiting Miss B’s children as often as it said it would. But, in the context of Miss B’s complaint about how the Council handled her children’s case, the areas of fault were limited. The Council took Miss B’s concerns seriously, fully considered the risk to her children, and followed the safeguarding process set out by the government. Nonetheless, it has agreed to take action to ensure its mistakes are addressed in future.

Summary: Mrs X complained about a lack of support from the Council when attempting to secure special educational provision for Ms Y. We find the Council at fault for delays in considering Mrs X’s request and for not clearly communicating its decision. We also find fault with how the Council responded to Mrs X’s complaint. The Council has agreed to apologise to Mrs X, make a payment to recognise the uncertainty caused, and act to prevent recurrence.

Summary: Miss X complained about the Council’s decision not to investigate her complaint until she shortened the summary of complaint to two pages. We have decided to discontinue our investigation. The Council has agreed to consider Miss X’s complaint and this was her desired outcome for our investigation.

Summary: Mr X complained about the way the council dealt with child protection proceedings. We find the Council at fault for failing to provide copies of plans, failing to follow its policy around identification and not advising Mr X of how long he would need to leave the family home. However, we are satisfied with the action the Council has taken to remedy this.

Summary: We will not investigate Mrs X’s complaint about the Council failing to complete an EHC needs assessment within the required timescales and of failing to provide the full amount of tuition to her child as agreed. This is because an investigation is not likely to lead to any further findings or recommendations as the Council has made appropriate recommendations to remedy the injustice caused by the faults accepted.

Summary: We will not investigate this complaint about the Council’s alleged failure to properly investigate Mr X’s complaint regarding its involvement with his family. This is because an investigation would not lead to a different outcome.

Summary: Miss B complains about how the Council handled adaptations to her property under a Disabled Facilities Grant. There was no fault in how the Council ensured this met her child’s needs. The Council took too long to deal with her complaint about the adaptations. This caused Miss B frustration. I cannot investigate Miss B’s complaint that the work was not supervised properly as this is the housing authority’s responsibility and this investigation is about the social care authority.

Summary: We cannot investigate this complaint about the complainant’s daughter suffering an alleged loss of education on account of being out of school. This is because Mrs W has lodged an appeal to the SEND Tribunal and the alleged loss of education is materially connected to a matter subject to that appeal.

Summary: We will not investigate Mrs X’s complaint about how a council officer dealt with two of her complaints. She says the officer failed to investigate her complaints properly. This is because the alleged fault has not caused any significant injustice.

Summary: We will not investigate this complaint about the Council’s refusal to remove a large tree outside Mrs B’s home. This is because there is not enough evidence of fault to justify an investigation.