LGO Individual Decisions

Summary: Mrs X complained about the delay in her son’s (Y) Education Health and Care needs assessment and the Council’s unsatisfactory communication with her. We found fault in the way the Council carried out the Education Health and Care Plan process for Y and how it communicated with her. The Council’s fault caused injustice to Mrs X. The Council has agreed to apologise and make a payment to recognise Mrs X’s distress.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: Mrs X complained the Council failed to complete her son, Y’s, Education, Health and Care Plan annual review within the statutory timeframe and to follow the SEND Tribunal’s order requiring amendments to his Plan. She also complained Y has not received the support in his EHC Plan. We found fault by the Council on all matters. We recommend the Council apologise to Mrs X and Y and make payments in recognition of the injustice caused to them.

Summary: We will not investigate Mr X’s complaint about the Council’s actions following a safeguarding referral about his children. There is not enough evidence of fault to justify our involvement.

Summary: Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty cau

Summary: Mr B complained about how a Care Provider, Brooks Care and Nursing Services Ltd (commissioned by the Council) administered medication to his wife. We upheld the complaint, finding the Care Provider at fault for not giving medicine correctly, not sharing records with Mr B, poor customer service and not being candid with Mr B or the Council about its failings. We also found the Council at fault for carrying out an inadequate adult safeguarding investigation. These faults caused injustice as distress to Mr B and caused potential risk to his wife. The Council has accepted these findings a

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Ms X complained the Council failed to complete her child Y’s Education, Health and Care (EHC) needs assessment within statutory timeframes. The Council was at fault. It delayed issuing a final Education, Health and Care Plan by 52 weeks, caused by a delay in obtaining Educational Psychology (EP) advice. It also failed to keep oversight of Y’s part time alternative provision arrangements. The Council agreed to apologise to Ms X and make a payment to acknowledge the impact on Y’s education and the distress and uncertainty to Ms X.

Summary: We will not investigate this complaint about the Council’s decision to initiate legal proceedings. This is because we do not have jurisdiction to investigate complaints about the start of court action.

Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.

Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.

Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s son within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for her child, Y, within the statutory time limits. She said this caused Y to miss out on a suitable education. We found the Council at fault for not completing the assessment within the statutory timescales and for not providing a suitable education for Y. This fault caused injustice to Mrs X and Y. The Council has agreed to make a payment to recognise Y’s loss of education and the distress to them and Mrs X. The Council has also agreed to make changes to improve its service.

Summary: Ms X complained about delays in the Education, Health and Care (EHC) needs assessment process for her child, Y. Ms X also complained the Council failed to provide Y with a suitable education when they were unable to attend school. We found delays in the EHC needs assessment process, this is fault. As was the failure to provide suitable alternative educational provision. These faults have caused Ms X frustration, distress and uncertainty and have meant that Y has missed out on educational provision. The Council agreed to apologise and make symbolic payment to remedy the injustice.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care needs assessment process for his child. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Summary: Miss X complained the Council did not follow the correct timescales in the Education, Health and Care process. Due to the delays she reported, the Council told her that she could commission her own Educational Psychologists report. After she did this, Miss X said the Council told her that it would not use the report as it was commissioning its own. We find the Council at fault, which caused Miss X injustice. The Council agreed to make payments and apologise to Miss X.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.