LGO Individual Decisions

Summary: We will not investigate this complaint that the Council did not suspend recovery action while the complainant was appealing to the tribunal about a penalty in relation to landlord licensing. This is because there is insufficient evidence of fault causing injustice.

Summary: Miss X complained the Council failed to put alternative provision in place when her child, W, stopped attending school. The Council was at fault for poor record keeping, failing to arrange provision when W’s school refused to and for delay in carrying out an Education, Health and Care Plan assessment for W. This caused Miss X avoidable uncertainty, frustration and distress for which the Council will apologise and pay her a symbolic financial amount.

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about housing disrepair and the support provided by adult social care services. We have no power to investigate his complaint about social housing disrepair and there is insufficient evidence of fault in the Council’s actions to warrant an investigation.

Summary: We will not investigate this complaint about an alledged failure by the Council to properly explain the circumstances in which care and support services would become chargeable. This is because there is insufficient evidence the Council failed to explain this to the complainant fully before providing services.

Summary: We will not investigate Ms X’s complaint about several issues related to the Council’s intervention with her and her child. She complains the Council failed to obtain correct assessments for her child’s Education, Health, and Care plan, manipulated a social services report, and about the actions of an officer during a home visit. This is because some matters are out of the Ombudsman’s jurisdiction. In addition, there is insufficient evidence of fault and an investigation would not lead to any worthwhile outcomes.

Summary: We will not investigate this complaint about the contents of an Education Health and Care Plan. This is because it is reasonable for Mr X to use his right of appeal to the SEND Tribunal.

Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge to the complainant. There is insufficient evidence of fault in the way the Council considered the application.

Summary: We will not investigate this complaint about the Council’s handling of a neighbour’s planning application. There is not enough evidence of fault in the actions of the Council to warrant our further involvement.

Summary: We will not investigate Ms X’s complaint about disabled parking bays because we would not achieve the outcome Ms X is seeking.

Summary: We will not investigate Mr X’s complaint about the Council’s decision that it will not reduce the speed limit through his village. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate Ms X’s complaint about the frequency of street cleansing in her road and the Council’s decision making regarding nearby trees on private land. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about missed bin collections. We could not add to the Council’s response and it is unlikely an investigation would lead to a different outcome.

Summary: Mr X complained the Council did not properly consider whether to disregard his son’s property when calculating the cost of care. Mr X says his son will not be able to afford to pay for any care costs unless his property is disregarded. We have found the Council at fault for how it made its decision. To remedy the injustice caused the Council agreed to apologise, re-make the decision on whether to include Mr X’s son’s property when calculating care costs, and carry out a service improvement.

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.

Summary: We cannot investigate Mrs X’s complaint about how the Council considered a request for an Education Health and Care needs assessment. This is because Mrs X has used her right of appeal to the SEND Tribunal.

Summary: We will not investigate this complaint that the Council has failed to address neglect and safeguarding issues at a nursery setting because we would not add anything significant to the investigation the Council has already carried out.

Summary: We will not investigate this complaint about adult safeguarding, delays, and failures to keep updated. The Council accepts fault and says it will meet with the complainant to discuss remedy. There is no worthwhile outcome achievable by the Ombudsman while that is continuing.

Summary: The complainant’s representative (Mr X) complained about the way the Council charged for the care services provided to his mother (Mrs Y). The Council has accepted it failed when charging for Mrs Y’s non-residential care services and offered some remedies. The Council has made some service improvements. The Council agreed to apologise following our guidance on remedies, to pay more for Mr X’s distress and to re-calculate Mrs Y’s care charges.

Summary: We will not investigate Mr X’s complaint about the Council’s children’s services after it completed a children and family assessment in 2022. The complaint is late and there are no good reasons to consider it now.

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complaint is late.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to seek to recover care costs from him and its decision that he had deprived himself of assets. This is because there is insufficient evidence of fault.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a building control matter. This is because the Council’s actions did not cause Miss X significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with an application to discharge a planning condition. This is because we are unlikely to find fault.