LGO Individual Decisions

Summary: We cannot investigate this complaint about the circumstances in which the Council took the complainant’s children into its care. This is because the complaint concerns matters which were considered in court, or are closely related to those matters.

Summary: We cannot investigate this complaint about disrepair in a social rented property. We have no jurisdiction not investigate complaints about the management of tenancies by social housing landlords. There is no evidence that the Council has failed to process a housing application by Miss X.

this complaint about the Council’s consideration of planning enforcement over a breach of planning regulations. It was reasonable for the applicant to appeal against refusal of retrospective planning application to the Planning Inspectorate.

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about alleged fault in the process of reviewing and issuing the complainant’s son’s Education Health and Care Plan. This is because the complaint is late and there are no grounds for us to consider it now.

Summary: We will not investigate this complaint about the Council ignoring her complaints about her privately rented property being unsuitable and in a state of disrepair. This is because there is insufficient evidence of fault to justify an investigation.

Summary: Ms X complains the Council delayed in carrying out an occupational therapy housing assessment for reviews of her medical priority. There is no evidence of fault in how the Council carried out its reviews of Ms X’s medical priority.

Summary: We will not investigate this complaint about the Council’s issuing of a Fixed Penalty Notice (FPN) for littering. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not eligible for the £150 energy rebate. This is because there is insufficient evidence of fault by the Council.

not exercise discretion investigate this complaint about the Council allegedly destroying Mr X’s car instead of a different one in 2020. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s decision to demolish part of the complainant’s wall. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant.

Summary: We cannot investigate this complaint about a fraud investigation because legal proceedings have started. And there is insufficient evidence of fault regarding the complaint handling.

Summary: Miss X complained the Council made errors in her nursery’s Early Years’ funding and clawed back an overpayment, causing distress and financial difficulties. We found fault with the Council for making late and inaccurate payments. We recommended the Council apologise, pay Miss X £150 for uncertainty and act to prevent recurrence.

Summary: We will not investigate this complaint about delays by a council in arranging a care needs assessment. The Council has already investigated the matter and acted to improve its services. It has also apologised and started a care needs assessment. It is unlikely an Ombudsman investigation would achieve more.

Summary: We will not investigate this complaint about an overpayment of housing benefit. This is because we are satisfied with the actions the Council has taken to remedy the complaint.

Summary: Ms X complained the Council’s consultation for a traffic regulation order in 2020, 2021 and 2022 was insufficient and unfairly disadvantaged people who did not use the internet. Ms X further complained the Council failed to properly consider the impact of the order on elderly and disabled residents. There was no fault in how the Council implemented the traffic orders or how they considered their impact. There was fault in how the Council responded to Ms X’s complaint however this did not cause her an injustice.

Summary: We will not investigate this complaint about an allegedly unsuitable offer of housing. It would have been reasonable for Ms X to use her right to appeal to a court.

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to investigate her complaint about noise from building works during 2020. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

We will not investigate Mr X’s complaint about the Council’s decision to install a bicycle hangar in the road in front of his house. There is not enough evidence of fault affecting the Council’s decision to warrant investigation. Even if there were such fault, the decision to place the hangar in front of Mr X’s property does not cause him such significant personal injustice to justify us investigation.

Summary: Ms B says the Council failed to properly consider her school transport appeal. The Council accepts it did not give Ms B an opportunity to attend the appeal panel to present her case, which is not in accordance with Government guidance. The Council has offered a further appeal to Ms B where she can attend the panel to present her case. That is satisfactory remedy for the complaint.

Summary: The Council’s delay completing extensive repairs to Miss X’s temporary accommodation was fault. The Council was also at fault for failing to review the suitability of the accommodation. The Council has agreed to apologise, complete outstanding repairs, pay Miss X £5,900 and take action to improve its service.

Summary: The Ombudsman had discontinued its investigation into Ms X’s complaint about the Council’s decision to offer home to school transport to her daughter as a travel assistance budget. The Council has offered a discretionary place in a taxi to and from school and there is no injustice to remedy even if we had gone on to find fault.

Summary: We will not investigate this complaint about how the Council helped Mr X when he was homeless. This is because it is a late complaint and there are no good reasons to investigate it now.

Summary: We will not investigate this complaint about the Council refusing to collect residential waste/recycling from wheelie bins. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is a matter which affects all or most people in the Council’s area, and there is not enough evidence of fault by the Council causing the complainant a significant personal injustice.

Summary: We have ended our investigation into Ms X’s complaint about the Council’s actions in relation to historical abuse she suffered and how it responded to her data subject access request. This is because an investigation would not achieve anything more. In addition, Ms X can contact the Information Commissioner’s Office about her data subject access request as it is a better suited body to consider her complaint.