LGO Individual Decisions

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about legal advice the Council provided in meetings. That is because the Court is best placed to consider Mr X’s complaint.

Summary: Ms X complained that the Council failed to provide her son, E, with a full-time suitable education and failed to communicate effectively with her. We found some fault. This failure has caused E an injustice as he has missed out on education. We have made recommendations to knowledge that injustice.

Summary: We will not investigate this complaint about an injury sustained on the public highway. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Complaints involving personal injury from alleged negligence are best dealt with by insurers and the courts.

Summary: We will not investigate Ms B’s complaint about the length of time carers stayed with her mother, Mrs D. This is because further investigation could not add to the Council’s response and we are satisfied the Council has remedied the injustice caused by fault.

Summary: Mr F complains about the way the Council implemented the Tribunal’s order in relation to SEN provision for his son and that it wrongly refused a personal budget. We have found fault. The Council has agreed to make a payment to Mr F to acknowledge the injustice caused.

Summary: We will not investigate this complaint about an alleged misuse of public funds as such complaints are not within our remit.

Summary: Ms X complained about the Council’s handling of her care needs assessment. She complained the Council did not take her wishes into account, did not routinely share assessment documents with her, only provided an advocate for a two-week period, and did not consider her in line with safeguarding provisions. Ms X says the Council’s actions caused her to feel bullied. We found no fault by the Council and have concluded our investigation.

Summary: Mr X complains the Council failed to recognise his requests for his tenants housing benefit to be paid to him. This meant the tenant fell into significant arrears which the Council has refused to backdate. The Ombudsman intends to find fault with the Council for failing to properly consider Mr X’s request and for failing to follow its own policy. This caused Mr X to incur financial debt. The Council has agreed to reimburse Mr X the money he would have received if there had been no maladministration. The Council has also agreed a financial payment for distress and a service remedy.

Summary: We will not investigate this complaint about the Council’s change to its housing allocations policy which has affected Miss X’s bidding opportunities. There is insufficient evidence of fault which would warrant an investigation.

Summary: Mrs X complained the Council wrongly refused to provide her daughter, who has special educational needs, with school transport. There was fault in the way the Council considered Mrs X’s application and appeal which means she cannot be sure it reached the correct decision. This fault may have affected others. The Council should reconsider Mrs X’s application and review its policy and procedures.

Summary: We will not investigate Ms X’s complaint about the Council changing a looked after child’s bank account. It is unlikely we would recommend any further remedy.

Summary: We will not investigate this complaint about Parking Charge Notice. This is because the complaint concerns the Council’s because the complaint concerns the Council’s actions as a social housing manager and provider.

Summary: We will not investigate this complaint about a re-positioned street light. This is because there is insufficient evidence of fault by the Council.

Summary: the Council failed to make arrangements for Mr F’s son B’s Occupational Therapy in September 2021. However, the Council has apologised and refunded Mr F for the therapy he arranged instead. This is a suitable remedy.

Summary: We will not investigate this complaint about the decision to refuse the complainant’s appeal for a school place for his daughter. This is because there is no evidence of fault on the Council’s part.

Summary: We will not investigate this complaint about housing allocations. This is because it is late with no good reason to investigate it now.

Summary: Mr X complained the Council failed to properly respond to noise complaints. We found that the Council took reasonable steps to investigate noise complaints. However, there was some fault in the way it responded to a Community Trigger review request.

Summary: We ended the investigation of Mr X’s complaint about his son Y being out of school for a year. This is because Mr X has started court proceedings about the same matter.

Summary: We will not investigate Mr C’s complaint about delay by the Council improving the vehicle crossover which serves his home. This is because Mr C has not suffered a serious injustice which would justify an investigation or the pursuit of a financial remedy by the Ombudsman.

Summary: There was no fault in how the Council considered a sports club’s application to the Omicron Hospitality and Leisure Grant scheme. We have therefore completed our investigation.

Summary: Mr X complained the Council did not consult him as part of creating an Education, Health and Care plan for his daughter. The Council was at fault and did not act in line with the relevant law and guidance. This caused Mr X frustration and meant he had to spend avoidable time and trouble in complaining to the Council and then to the Ombudsman. The Council agreed to apologise to Mr X, pay him a financial remedy and review its procedures.

Summary: Mr X complained the Council unfairly suspended his housing application for 12 months. There was no fault by the Council.

Summary: Mrs B complains that the Council did not properly assess her children’s medical needs when considering the family’s priority and eligibility under its housing allocations policy. There was fault in the way the Council assessed the children’s medical needs. However, the Ombudsman does not consider it likely that the family have missed out on a property as a result. The Ombudsman has made recommendations for the Council to address the fault in the way it considered the application and has asked it to apologise to Mrs B and provide a financial remedy for her time and trouble, and distres

Summary: A parent complained about the way the school admission appeal panel dealt with her appeal for a place for her son at her preferred secondary school. But we will not investigate the complaint because the Council has now agreed to hold a fresh appeal.