LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about a refuse issue. This is because there is no sign of fault by the Council.

Summary: We will not investigate Ms X’s complaint that a Council breached her data when dealing with her complaints. This is because it is better dealt with by the Information Commissioner's Office.

Summary: Mrs P complains the Council took enforcement action for council tax on a property that was owned by her late husband, not her. We uphold the complaint because of some delay by the Council in acting on information Mrs P gave it. The Council has agreed to our recommendations.

Summary: We will not investigate this complaint about highway repair and maintenance. There is not enough evidence of fault to justify investigating.

Summary: Ms X complains the Council was at fault in the way it carried out a non-residential financial assessment on her mother Mrs Y to calculate her contribution towards her care costs causing distress and financial loss. We have found no evidence of fault in the way the Council carried out the financial assessment. So, we have completed our investigation.

Summary: We will not investigate this complaint about advice Mr X says he received from the Council concerning his new business venture. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s decision not to award Mr X medical priority on its housing register. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council.

Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register because the Council has taken appropriate action to remedy any injustice caused.

Summary: We will not investigate this complaint about the Council’s refusal of the complainant’s application and appeal for school transport assistance for his daughter. This is because there is no indication of fault on the Council’s part causing injustice to the complainant.

Summary: Mrs X complained the Council delayed its review of her daughter’s EHCP, delayed notifying her right of appeal and failed to arrange all the educational provision specified, resulting in missed education and distress. We found the Council at fault. We recommended it apologise, pay £1000 for distress, pay £5200 for missed provision; fund provision that remains outstanding and; provide training to staff to prevent recurrence.

Summary: We will not investigate this complaint about the Council’s failure to provide the complainant with a tenancy eligible for a maximum discount under the Right to Buy scheme. This is because we are unlikely to find fault with the Council.

Mr X complains about the way the Council has failed to answer his Freedom of Information requests properly. He also complains about it not answering his complaint properly and release a report from a solicitor’s firm. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the most appropriate authority for his complaint.

Summary: Mrs X complained about errors in how the Council managed her mother’s, Mrs Y’s and father’s, Mr Y’s, care home fees and of poor communication. There was no fault in how it managed Mrs Y’s care fees. There was fault in how it managed Mr Y’s fees. There was delay and error in the financial assessment. It then agreed to pay for Mr Y’s care and backdate payments to September 2021 but did not start doing so for three months. The errors caused Mrs X uncertainty, distress and financial loss. The Council has agreed to pay Mrs X £400 in recognition of the distress and uncertainty caused and su

Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable to expect Miss Y to appeal to the Traffic Penalty Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award him a six-month empty property discount. This is because the matter concerns a decision about occupation by a third party more than five years ago. The complaint is therefore late and there is not enough evidence of fault by the Council in any event.

Summary: We cannot investigate this complaint about the Council pursuing Miss X about the school attendance of her children. The matter complained of is not separable from ongoing court action.

Summary: We found fault by the Council on Mrs J’s complaint about its failure to reach a decision on whether to issue her son with an Education, health, and care plan within statutory timescales. The Council failed to reach its decision and notify Mrs J of it within the timescale. It also failed to deal with her complaint properly. The agreed action remedies the injustice caused.

Summary: We will not investigate this complaint about how the Council managed the complainant’s personal information and about how it dealt with his information requests. This is because the Information Commissioner is better placed to deal with complaints about data protection.

this complaint about the removal and replacement of a highway tree next to Mrs X’s home. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s communication with Mrs X. That is because the complaint is late.

Summary: We cannot investigate Miss X’s complaint about matters relating to her grandchildren being removed from their mother’s care because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered in court proceedings.

Summary: We will not investigate Mr X’s complaint about the Council’s and its contractor’s decision to plant a tree on part of the highway outside his property, and about fault in the way the contractor dealt with his complaint

Summary: We will not investigate this complaint about council tax liability as it is reasonable to expect Mr X to appeal his case to the Valuation Tribunal.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not been caused significant injustice as a result of the alleged fault.