LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 145 results matching "Tameside Metropolitan Borough Council"
Tameside Metropolitan Borough Council (21-009-815)
Education
Upheld
Subject: School Admissions
Summary: Mrs Y complains about the conduct of the Council’s presenting officer before a school admission appeal hearing. She complains the Council failed to respond to her complaint. We have upheld Mrs Y’s complaint that the Council has failed to respond to her complaint. This caused Mrs Y uncertainty. To remedy this, the Council has agreed to apologise to Mrs Y, make her a payment and put her complaint through its complaints process.
Tameside Metropolitan Borough Council (21-004-233)
Environment And Regulation
Not Upheld
Subject: Antisocial Behaviour
Summary: Miss C said the Council was at fault for the way in which it investigated a complaint about antisocial behaviour made against her by a neighbour. The Council was not at fault. It received a complaint and investigated it, as it was required to do.
Tameside Metropolitan Borough Council (21-017-038)
Children S Care Services
Other
Subject: Looked After Children
Summary: We will not investigate Miss X’s complaint about the Council’s decision to suspend the complaints process. It is unlikely we would find fault.
Tameside Metropolitan Borough Council (21-012-323)
Education
Other
Subject: Special Educational Needs
Summary: Miss X complains the Council have failed to ensure her son received his special education needs (SEN) provision. We have discontinued our investigation because the Ombudsman cannot investigate this complaint. This is because the matter is inextricably linked to the matters considered by the Special Educational Needs and Disability (SEND) Tribunal and is therefore outside our jurisdiction.
Tameside Metropolitan Borough Council (21-009-471)
Environment And Regulation
Not Upheld
Subject: Trading Standards
Summary: There was no fault by the Council in how it decided to allow a trader to remain on its approved traders scheme.
Tameside Metropolitan Borough Council (21-016-041)
Benefits And Tax
Other
Subject: Council Tax
Summary: We will not investigate this complaint about the Council’s decision to recover council tax support overpayments. That is because there is not enough evidence of fault to justify investigating.
Tameside Metropolitan Borough Council (21-015-499)
Children S Care Services
Other
Subject: Child Protection
Summary: We cannot investigate this complaint about the Council’s actions in removing the complainant’s daughter from her care and in recommending her adoption. This is because these matters have been decided in Court.
Tameside Metropolitan Borough Council (21-015-367)
Transport And Highways
Other
Subject: Highway Repair And Maintenance
Summary: We will not investigate this complaint about the Council’s response to flooding at a road junction. There is insufficient evidence of fault by the Council which would warrant an investigation.
Tameside Metropolitan Borough Council (21-005-709)
Environment And Regulation
Other
Subject: Other
Summary: Ms X complains about the costs the Council has recovered from her for its actions in clearing waste accumulated by Ms X’s tenant. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
Tameside Metropolitan Borough Council (21-013-715)
Benefits And Tax
Other
Subject: Housing Benefit And Council Tax Benefit
Summary: We will not investigate this complaint about Ms X’s housing benefit claim as she can appeal to a tribunal.
Tameside Metropolitan Borough Council (25-005-955)
Children S Care Services
Upheld
Subject: Other
Tameside Metropolitan Borough Council (25-003-164)
Adult Care Services
Upheld
Subject: Domiciliary Care
Tameside Metropolitan Borough Council (25-014-111)
Environment And Regulation
Other
Subject: Refuse And Recycling
Tameside Metropolitan Borough Council (25-008-416)
Education
Upheld
Subject: Special Educational Needs
Tameside Metropolitan Borough Council (25-013-979)
Transport And Highways
Other
Subject: Parking And Other Penalties
Tameside Metropolitan Borough Council (25-009-907)
Children S Care Services
Other
Subject: Child Protection
Tameside Metropolitan Borough Council (25-014-092)
Planning
Other
Subject: Planning Applications
Tameside Metropolitan Borough Council (25-013-336)
Planning
Other
Subject: Other
Tameside Metropolitan Borough Council (25-015-141)
Education
Other
Subject: Special Educational Needs
Tameside Metropolitan Borough Council (25-011-731)
Children S Care Services
Other
Subject: Child Protection
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||