LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his claim for compensation for damage to his vehicle. This is because it would be reasonable for Mr X to make a claim against the Council at court.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to stop the direct payment which enabled a family member to provide care for his three adult children. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about care provided to Mrs X’s children during a short period of fostering. There is not enough evidence of fault by the Council to warrant our further involvement.

Summary: We will not investigate this complaint about the Council’s decision to revoke direct payments for a care worker who was providing care to her child. Further investigation is unlikely to achieve a different outcome.

Summary: We will not investigate this complaint about an incident at Ms Y’s premises and the Council’s subsequent complaint-handling. The main substantive point

Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to accept his complaint because he does not have parental responsibility for the children involved.

Summary: We will not investigate this complaint about the Council’s decision to send Mr X a letter about a complaint of anti-social behaviour it had received about him. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision to take safeguarding action about the complainant’s services to individuals with social care needs. This is because there is insufficient evidence of fault in how the Council conducted its safeguarding investigation. Further, the complainant could reasonably take court action against the Council in respect of her allegations of negligence, defamation and a breach of her human rights.

Summary: Mr X complained the Council failed to take action against surface and foul water flooding from a nearby development. The Council was not at fault in its investigation of flooding issues, or in its consideration of planning applications for the development. There was fault in the Council’s complaint handling, but this did not cause Mr X significant injustice.

Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault causing a significant injustice to justify our involvement. There is no worthwhile outcome to be achieved from an Ombudsman investigation.

Summary: We will not investigate this complaint about a statement in the Council’s records. The Information Commissioner’s Office is best placed to consider the matter.

Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.

Summary: We will not investigate this complaint about the actions of a social worker and the Council’s subsequent response. This is because investigation would not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council not fixing a road defect next to his property for several years, and closing his report about the defect. Events before April 2023 are late and there are no good reasons to investigate them. There is not enough evidence of Council fault, nor enough significant personal injustice to Mr X to warrant us investigating. We also cannot achieve the complaint outcome he seeks. It would be reasonable for Mr X to pursue at court any finding on whether the Council’s highway meets legal standards. It would also be reasonable for him to pu

Summary: Mr B complained the Council failed to provide him with adequate support when he approached it for help with his homelessness. He adds the Council wrongly removed him from the housing register and it failed to put him in the correct priority banding under its housing allocations scheme. We find some fault with the Council as it has failed to demonstrate it properly considered Mr B’s bedroom need and therefore priority banding. The Council has agreed to our recommendations to address the injustice caused by fault.

Summary: We will not investigate this complaint about school admissions. This is because we have no powers to investigate complaints about academy schools.

Summary: We will not investigate this complaint about the actions of a social worker. This is because we cannot achieve the outcome the complainant wants.

Summary: We will not investigate Mrs X’s complaint about the Education, Health and Care Plan process for her son. This is because Mrs X appealed to a tribunal and there are further appeal rights available. The case is therefore outside our jurisdiction.

Summary: We will not investigate this complaint about the grant of planning permission as the matter is out of time.

Summary: We will not investigate this complaint about highway changes close to Ms X’s home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We consider Buckinghamshire County Council and Frimley Health NHS Foundation Trust were not at fault for the delay discharging Mr P from hospital. However, the Council did not appropriately update Mr P’s care and support plan following its assessment. While that did not cause Mr P an injustice, the Council should take action to reduce any potential impact on others.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to challenge the Council’s escalation of the case.

Summary: We will not investigate this complaint about the Council’s decision to approve a road junction close to the complainant’s home more than ten years ago. Given the passage of time since the decision was made it is too late to complain about this now. Also, if Mr X believes the Council holds incorrect information about him, it is reasonable to expect him to contact the Information Commissioner’s Office on this point.

Summary: We will not investigate X’s complaint about the Council’s garden waste collection service because an investigation by the Ombudsman is unlikely to achieve anything more. We will not investigate X’s complaint about the Council’s online reporting system because there is insufficient evidence of fault.

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.