LGO Individual Decisions

We will not investigate Mr X’s complaint about problems resulting from a temporary road closure. This is because any injustice to is not significant enough to justify our involvement.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate Mrs M’s complaint about her unsuccessful application for a Blue Badge for her son, B, because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Ms A complained about the way the Council has carried out a child in need assessment for her child. She says this has prevented her family from accessing the support they need. We found the Council at fault for failing to deal with the complaint appropriately. The Council has agreed to consider the complaint through the statutory complaints procedure.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about how the Council considered a Blue Badge application. This is because there is no worthwhile outcome achievable.

Summary: Mr X complained on behalf of his mother Miss Y about how the Council charged for a temporary care home, made her sign a document, managed her money, and decided to apply to the Court of Protection for deputyship. He said this caused Miss Y distress. We do not find the Council at fault.

Summary: We will not investigate this complaint about highway repair and maintenance because the courts are better placed to consider the complaint.

Summary: We have found the Council at fault for failing to issue a final amended Education, Health and Care Plan within statutory timescales. This delayed Mrs X’s appeal rights. The Council also failed to secure suitable alternative provision when Mrs X’s son was unable to attend school. The Council has agreed to apologise, issue the EHC Plan urgently and pay Mrs X a financial remedy.

Summary: We will not investigate this complaint about a personal injury claim as this is a matter for the courts.

Summary: We cannot investigate Mr X’s complaint about the Council’s conduct during court proceedings including the content of social work reports or legal documents. The law says we cannot investigate matters which formed part of court proceedings.

Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the matter.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Mrs D complained the Council caused delays in the Education, Health and Care (EHC) needs assessment process for X, and it wrongly amended its educational psychologists’ reports. She said this caused both her and X distress and frustration. We found the Council’s delay was a service failure which caused an injustice. We have not investigated her concerns about amendments to professionals’ reports as this relates to contents produced for an EHC plan which carries appeal rights to the SEND Tribunal. The Council will apologise to Mrs D and make a symbolic payment to acknowledge the injust

Summary: We will not investigate this complaint about delays in the Education, Health and Care Plan process. The Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. This is an appropriate remedy and further investigation is unlikely to achieve anything more.

Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Summary: Mrs X complains the Council failed to support her late father, Mr Y, properly after he left hospital in July 2024. Both the council and the care provider were at fault for failing to recognise the need for an urgent review of Mr Y’s needs. This caused avoidable distress to Mrs X and delayed funding for Mr Y’s care home placement. The Council has agreed to apologise and make a symbolic payment to Mrs X. It will also reassess the charges for Mr Y’s care and take action to improve working practices.

Summary: Mrs X complained the Council failed to provide her child, Y with provision as outlined in their Education, Health and Care (EHC) Plan. She also complained about annual review delays. The Council failed to ensure Y received Speech and Language Therapy provision from September 2023 to June 2025 and has not issued an amended Plan following an annual review in 2023. As a result, Y has lost out on Speech and Language Therapy for over one and a half years. The Council agreed to make payments to acknowledge the impact on Y’s education and the distress and uncertainty caused to Mrs X. It also