LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s safeguarding decision about school transport provided by Mr X. The decision is within the range we would expect to see in similar circumstances and there is not enough evidence of fault by the Council to warrant investigation.

Summary: We will not investigate this complaint about an assessment carried out by the Council’s social worker. This is because the assessment was carried out to inform the Court. This places the matter outside the Ombudsman’s jurisdiction.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot take bicycle tyres to the waste and recycling centre. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about Miss X’s children’s foster placement. The matter was considered as part of court proceedings, so we have no power to investigate it.

Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.

Summary: Ms X complained that the Council failed to ensure her son, C, received the special educational needs provision set out in his education, health and care plan and unreasonably threatened to restrict her contact with officers. We found C did not receive all the one-to-one support set out in his plan. In recognition of the injustice caused, the Council has agreed to apologise to Ms X and make a payment to her.

Summary: We will not investigate Mr X’s complaint about the Council’s School Admissions Appeal Panel’s handling of his appeal against the refusal to offer his child a place at his preferred school. This is because there is not enough evidence of fault to warrant further investigation.

Summary: The Council was not at fault for how it involved Mr B in his children’s social work assessment and support plan. It took reasonable steps to seek his views and involve him in the development of the plan.

Summary: We cannot investigate Mrs X's complaint the Council did not provide alternative provision to her son when they were not going to school. That is because the decision about alternative provision is not separable from her appeal about the content of an Education, Health, and Care plan. Therefore, the law says we cannot investigate.

Summary: The Council has agreed to amend the date at which Mrs X’s property value will be disregarded. I will not investigate this complaint further.

Summary: We will not investigate this late complaint about care provided in a residential home. There is not a good reason for the delay in complaining and we could not carry out a meaningful investigation given the time that has passed since events.

Summary: We will not investigate this complaint about the Council’s failure to name a special school on a child’s Education Health and Care plan, meaning the child is now without a suitable education. This is because it is reasonable to have expected the complainant to submit a valid appeal to the SEND Tribunal.

Summary: We cannot investigate Ms X’s complaint about the Council’s failure to provide a full-time education for her son, Y, when he was out of school for health reasons linked to his special educational needs, nor that it did not deliver the provision in his Education Health and Care Plan whilst he was out of school. This is because Ms X appealed the Council’s decision that the school place was suitable for Y and the missed provision could not be provided outside a school setting.

Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education. This is because the issues raised have either been appealed to the SEND Tribunal or are not separable from that appeal.

Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education. This is because the issues raised have either been appealed to the SEND Tribunal or are not separable from that appeal.

Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education. This is because the issues raised have either been appealed to the SEND Tribunal or are not separable from that appeal.

Summary: We will not investigate this complaint about a dropped kerb application because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about the Council’s school admission appeal panel’s decision to refuse the complainant’s appeal for a school place for her son. This is because there is no evidence of fault on the Council’s part.

Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault and so we cannot question the panel’s decision.

Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice as the complainant can ask the courts to consider her case.

Summary: Mr X complained the Council failed to provide costs information about the care for his mother (Mrs M) until five months after the service started, when the Council sent a large bill. I have discontinued my investigation. This is because we could not add to the Council’s investigation, and we are unlikely to achieve a different outcome.

Summary: Miss X complained the Council failed to provide an education for her child. She said this impacted her work and caused her unnecessary distress. She said her child missed out on education and it impacted their mental health and self-esteem. We find service failure which caused injustice. The Council has agreed to apologise and make a payment to remedy the injustice caused.

Summary: We will not investigate this complaint about the Council’s decision to place Mrs X in a care home or about the care she received there. There is not enough evidence of fault with the care for us to investigate and we are unlikely to achieve more by investigating the complaints about the placement in the care home.

Summary: We will not investigate this complaint about the Council’s children’s services and its involvement with her and her family. This is because there is insufficient evidence of fault, and we cannot achieve the outcome she seeks. It is reasonable for the complainant to raise her complaint about how child’s personal information is managed with the Information Commissioner.

Summary: There was fault by the Council, because it initially did not make agreed changes to an education, health and care plan. However, this fault did not cause any injustice. We have therefore completed our investigation.