LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 175 results matching "Kirklees Metropolitan Borough Council"
Kirklees Metropolitan Borough Council (25-011-719)
Environment And Regulation
Other
Subject: Antisocial Behaviour
Kirklees Metropolitan Borough Council (25-009-501)
Adult Care Services
Upheld
Subject: Assessment And Care Plan
Kirklees Metropolitan Borough Council (25-017-543)
Benefits And Tax
Upheld
Subject: Council Tax
Kirklees Metropolitan Borough Council (25-020-499)
Other Categories
Other
Subject: Leisure And Culture
Kirklees Metropolitan Borough Council (25-007-063)
Adult Care Services
Upheld
Subject: Charging
Kirklees Metropolitan Borough Council (24-009-251)
Education
Other
Subject: Special Educational Needs
Kirklees Metropolitan Borough Council (24-022-688)
Education
Upheld
Subject: Special Educational Needs
Kirklees Metropolitan Borough Council (25-004-542)
Planning
Other
Subject: Enforcement
Kirklees Metropolitan Borough Council (25-025-043)
Children S Care Services
Other
Subject: Other
Kirklees Metropolitan Borough Council (25-015-569)
Education
Other
Subject: School Transport
Kirklees Metropolitan Borough Council (25-016-982)
Adult Care Services
Other
Subject: Transport
Kirklees Metropolitan Borough Council (25-013-655)
Adult Care Services
Other
Subject: Residential Care
Kirklees Metropolitan Borough Council (25-006-270)
Education
Upheld
Subject: Special Educational Needs
Kirklees Metropolitan Borough Council (25-016-059)
Children S Care Services
Other
Subject: Child Protection
Kirklees Metropolitan Borough Council (25-015-414)
Education
Other
Subject: Special Educational Needs
Kirklees Metropolitan Borough Council (25-020-660)
Other Categories
Other
Subject: Other
Kirklees Metropolitan Borough Council (25-015-635)
Environment And Regulation
Other
Subject: Other
Kirklees Metropolitan Borough Council (24-021-816)
Education
Upheld
Subject: Alternative Provision
Kirklees Metropolitan Borough Council (25-011-801)
Transport And Highways
Other
Subject: Traffic Management
Kirklees Metropolitan Borough Council (25-022-430)
Adult Care Services
Other
Subject: Transport
Kirklees Metropolitan Borough Council (25-015-226)
Children S Care Services
Other
Subject: Child Protection
Kirklees Metropolitan Borough Council (25-016-324)
Adult Care Services
Upheld
Subject: Assessment And Care Plan
Kirklees Metropolitan Borough Council (25-012-504)
Education
Other
Subject: Special Educational Needs
Kirklees Metropolitan Borough Council (25-012-379)
Adult Care Services
Other
Subject: Other
Kirklees Metropolitan Borough Council (25-005-728)
Planning
Not Upheld
Subject: Planning Applications
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||