LGO Individual Decisions

Summary: Mx X complains the Council failed to take appropriate action about housing repairs they reported and an officer acted inappropriately at an inspection visit. We found the Council’s decision about what action to take was one it was entitled to. We did not investigate the conduct of the meeting concerned, but we found some delay in following up repairs which could have prevented an earlier resolution to the key issues. We recommended an apology and a modest payment as a result.

Summary: We will not investigate this complaint about the location of waste bins close to the complainant’s home. There is not enough evidence of fault by the Council.

Summary: The Council was at fault for the time taken to complete a care assessment for Ms X and for the way it carried out this assessment. The Council was also at fault for delaying in responding to her complaint about this and for failing to carry out a carers assessment. Ms X had to wait longer than she should have done for an assessment of her care needs and she cannot be sure the Council has properly assessed her care needs. She also does not know whether she is entitled to any support as a carer as the Council did not carry out a carers assessment. To remedy the injustice caused, the Cou

Summary: We will not investigate this complaint about how the Council has dealt with a young person’s education provision. This is because the Council’s decision to cease an Education Health and Care Plan had a right of appeal that it is reasonable for the complainant to have used. There is insufficient fault with how the Council dealt with a recent request for support.

Summary: We will not investigate this complaint about a Penalty Charge Notice. It was reasonable for Mr X to use his statutory right of appeal to a tribunal.

Summary: We will not exercise discretion to investigate this complaint about the Council use of unsuitable interim accommodation in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Summary: Ms X complains that the Council has failed to deal with an infestation of pests from a neighbouring property which is affecting her own property. We have discontinued our investigation as Ms X’s complaint concerns the Council’s actions in managing her and her neighbour’s properties. We cannot investigate complaints about the management of social housing.

Summary: We will not investigate this complaint about a children’s social care assessment. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the amount billed by the Council for council tax, or the complainant’s entitlement to housing benefit. This is because the complainant has a right of appeal to a tribunal over the issues raised which we consider she could reasonably exercise.

Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal.

Summary: We will not investigate this complaint about a leak from a Council owned property. This is because it does not meet the tests set out in our Assessment Code. We have no remit to consider complaints about the management of social housing.

Summary: Miss X complains that the Council delayed in offering suitable temporary accommodation and in dealing with her complaints of disrepair. The Council is at fault as it delayed in assessing the suitability of Miss X’s temporary accommodation and delayed in offering suitable temporary accommodation. The Council has not taken sufficient action to deal with disrepair at Miss X’s temporary accommodation. The faults by the Council have caused distress to Miss X and caused her to live in unsuitable temporary accommodation for longer than necessary. The Council has agreed to remedy the injustic

Summary: We will not investigate this complaint about non-payment of fees for adult social care. It is a late complaint as Ms B has known of the issue since May 2022 and there is no good reason Ms B could not have complained sooner.

Summary: Ms X complains the Council did not deal properly with her housing. The Council delayed moving her to different accommodation, failed to advise her of a right of review and did not respond to communication from her. Ms X and her family had to live in unsuitable accommodation. The Council should apologise to Ms X and pay her £3,900.

Summary: Ms D complained the Council has failed to provide the provision detailed in her son’s

Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by the Council. This is because the Council has cancelled the penalty charge notices and it would have been reasonable for Mr X to appeal against them to London Tribunals.

Summary: We will not investigate this complaint about the Council’s assessment of a discretionary offer of housing following a tenancy succession complaint. We cannot investigate complaints about the management of tenancies by social housing landlords.

Summary: We will not investigate Mr X’s complaint about several penalty charge notices issued by the Council for contraventions of its low-traffic neighbourhoods. This is because Mr X has used his right of appeal to London Tribunals.

Summary: The Council failed to offer Miss B the next available suitable property, after it agreed to do so following a previous complaint. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.

Summary: Mr X complains the Council delayed dealing with a disabled facility grant. The Council delayed dealing with his application. Mr X suffered delay and avoidable distress. The Council should pay Mr X £500.

Summary: Mr S and Ms M complained the Council mishandled a safeguarding referral, failed to fully respond to a complaint and failed to complete a carer's assessment, causing distress. The Council is not at fault for how it handled the safeguarding enquiry, the complaint response, and carers assessment. It is at fault for delay in responding to the complaint.

Summary: We will not investigate Ms X’s complaint about the Council’s communication with her about her child’s education and welfare, its response to her report of safeguarding concerns and its failure to enforce a court order. There is insufficient evidence of fault and the courts are better placed to resolve any dispute about where Ms X’s child lives.

Summary: There is no fault by the Council. Mr X says he is homeless. The Council has now considered a new homeless application from Mr X, which resolves his complaint that the Council refused to accept a new application. There is no fault in the Council’s decision to ask the Police to make a visit on Mr X’s welfare.

Summary: We will not investigate Mr X’s complaint about the Council’s actions in relation to alleged encroachment. This is because we cannot achieve a worthwhile outcome.

Summary: We will not investigate this complaint about costs the complainant incurred when challenging two Penalty Charge Notices. This is because there is insufficient evidence of fault by the Council.