LGO Individual Decisions

Summary: We will not investigate this complaint about diseased trees too close to the complainant’s home blocking light. This is because we are unlikely to find evidence of fault in the Council’s responses.

Summary: We will not investigate this complaint about information not being provided about a court case (to decide where the complainant’s family member should live). This is because the case has already been decided in court, so we have no remit to intervene.

Summary: We will not investigate this complaint about the complainant’s need for a larger home. This is because there is insufficient evidence of fault by the Council and we cannot achieve the outcome the complainant wants.

Summary: We will not investigate this complaint about the Council refusing a home loss payment. The complaint is about interpretation of the law, which is properly for the courts.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the complainant’s priority date on her housing application. This is because the problem has been resolved.

Summary: Mr B complained that the Council had failed to take action in response to his concerns about danger caused by trees next to his property which posed a health and safety risk to himself and his family. We found no fault on the Council’s part.

Summary: We will not investigate Miss X’s complaint about the actions of enforcement agents instructed by the Council to recover payment for a penalty charge notice. This is because it is unlikely we could achieve any worthwhile outcome.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a full-width vehicle crossing. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a subject access request as this is best dealt with by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council’s actions on Mr X’s homelessness and his housing register application. Part of the complaint is late. Mr X could have used his review and appeal rights on the closure of his homelessness application. There is not enough evidence of fault on other points.

Summary: We will not investigate this complaint about the Council’s refusal to carry out works to highway trees. This is because there is no evidence of fault on the Council’s part.

Summary: Ms X complained about the Council’s decision to approve works to trees in a conservation area that she said were used by bats. We found the Council at fault in failing both to consult on the application or to make a written record of its decision reasons. These faults were unlikely to have affected the Council’s decision to not make a tree preservation order. The Council agreed to apologise to Ms X for the distress and frustration caused by the lack of information about its decision making. The Council also agreed to change its procedures to ensure in future it records the reasons for

Summary: We will not investigate this complaint about the failure to provide information at the entrance/exit to a country park. There is not enough evidence of fault to justify an investigation.

Summary: Mr X complains about the Council’s handling of his application to join the housing register. He says the Council assessed him as having no medical need to move. He also complains the Council failed to acknowledge his disability and failed to make reasonable adjustments. We find some fault with the Council’s actions. However, we do not consider the faults identified caused Mr X any significant injustice.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his representations against a penalty charge notice. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s installation of a dropped kerb at Ms X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Ms B’s complaint about money she says the Council owes her late mother’s, Mrs D’s, estate. This is because the Council has now considered the complaint and reimbursed Mrs D’s estate with monies owed. The injustice caused by the fault has now been remedied.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning matter. This is because the matter has not caused Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for Mr X as the law does not allow us to question its officers’ professional judgement.

Summary: We will not investigate this complaint about the length of time it is taking the Council to make a direct offer of housing to the complainant. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about a tree overhanging his property. This is because there is no evidence of fault on the Council’s part.

Summary: We do not consider The Hillingdon Hospitals NHS Foundation Trust missed the opportunity to refer Mr Y for physiotherapy when it discharged him to a step-down bed.

Summary: Ms X complains that the Council failed to fully consider her daughter, Ms D, and grandson’s medical conditions when handling her daughter’s housing register application. The Ombudsman upholds Ms X’s complaint. To remedy the uncertainty and stress this caused Ms D, the Council has agreed to apologise and make Ms D a payment.