LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 199 results matching "London Tribunals"

Transport for London (22-008-477)
Transport And Highways Other
Decision date: 9 Oct 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Lambeth (22-007-779)
Transport And Highways Other
Decision date: 27 Sep 2022 · London Borough of Lambeth
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notice. This is because it is reasonable for Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
Transport for London (22-007-690)
Transport And Highways Other
Decision date: 26 Sep 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint Transport for London wrongly issued a penalty charge notice (PCN) for driving into an emission zone. There is insufficient injustice to Mr X who is not responsible for the PCN. His relative has used the right of appeal to the London Tribunals.
London Borough of Haringey (22-007-084)
Transport And Highways Other
Decision date: 20 Sep 2022 · Haringey Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mrs Y to appeal to the Traffic Enforcement Centre and then the London Tribunals.
London Borough of Lewisham (22-008-213)
Transport And Highways Other
Decision date: 19 Sep 2022 · Lewisham Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
London Borough of Southwark (22-007-266)
Transport And Highways Other
Decision date: 14 Sep 2022 · Southwark Council
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his representations against six penalty charge notices. This is because Mr X has used his right of appeal to London Tribunals.
London Borough of Haringey (22-006-905)
Transport And Highways Other
Decision date: 12 Sep 2022 · Haringey Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice for a parking contravention. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to challenge the Council’s escalation of the case and would have been reasonable for him to appeal to London Tribunals to challenge the penalty charge notice itself.
Transport for London (22-006-771)
Transport And Highways Other
Decision date: 6 Sep 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
Transport for London (22-006-938)
Transport And Highways Other
Decision date: 6 Sep 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Southwark (22-007-157)
Transport And Highways Other
Decision date: 30 Aug 2022 · Southwark Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to make representations to the Council, and if needed, appeal to London Tribunals.
London Borough of Barking and Dagenham (22-006-634)
Transport And Highways Other
Decision date: 17 Aug 2022 · Barking and Dagenham Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice. This is because it is reasonable for Mr B to appeal to London Tribunals.
London Borough of Hammersmith & Fulham (22-005-431)
Transport And Highways Other
Decision date: 9 Aug 2022
Subject: Parking And Other Penalties
Summary: We cannot investigate this complaint about the representations process for a Penalty Charge Notice. This is because Ms Y has already appealed to the London Tribunals, and we could not separate the injustice Ms Y claims or hold the Council responsible for it.
London Borough of Barnet (22-005-572)
Transport And Highways Other
Decision date: 9 Aug 2022 · Barnet
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Ealing (22-005-170)
Transport And Highways Other
Decision date: 1 Aug 2022 · Ealing Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Council’s consideration of Miss X’s traffic penalty appeal. There was no fault in the way the penalty was processed and Miss X has exercised her right of appeal to the independent parking Adjudicator at the London Tribunals.
London Borough of Newham (22-004-756)
Transport And Highways Other
Decision date: 27 Jul 2022 · Newham Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Council issuing several traffic and parking penalties to Mrs X. It was reasonable for her to appeal the penalties to the London Tribunals which is the proper body to consider penalty appeals. She has submitted late witness statements and statutory declarations on some the penalties which provides her with a court remedy in these cases.
Transport for London (22-004-682)
Transport And Highways Other
Decision date: 14 Jul 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate Miss X’s complaint about a penalty charge notice issued by Transport for London. This is because it would have been reasonable for her to appeal to London Tribunals. In the event Miss X did not receive Transport for London’s correspondence about the penalty charge notice it would be reasonable for her to apply to the Traffic Enforcement Centre to make a late statutory declaration.
Transport for London (22-004-647)
Transport And Highways Other
Decision date: 13 Jul 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and then the London Tribunals.
London Borough of Lambeth (22-004-459)
Transport And Highways Other
Decision date: 7 Jul 2022 · London Borough of Lambeth
Subject: Parking And Other Penalties
Summary: We will not investigate Mrs X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for her to appeal to London Tribunals.
London Borough of Waltham Forest (22-004-165)
Transport And Highways Other
Decision date: 30 Jun 2022 · Waltham Forest Council
Subject: Parking And Other Penalties
Summary: We cannot investigate this complaint about a penalty charge notice which Mr X says the Council unlawfully issued. Mr X appealed the penalty charge notice to London Tribunals and as such, we no longer have any remit to investigate.
Transport for London (22-003-521)
Transport And Highways Other
Decision date: 22 Jun 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the London Tribunals.
London Borough of Sutton (22-003-187)
Transport And Highways Other
Decision date: 13 Jun 2022 · London Borough of Sutton
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a penalty charge notice as it is reasonable to expect Mr X to appeal against it to London Tribunals.
London Borough of Lambeth (22-002-772)
Transport And Highways Other
Decision date: 7 Jun 2022 · London Borough of Lambeth
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Miss Y to appeal to the London Tribunals. Further, the Council has offered a satisfactory remedy to the complaint and it is unlikely we would find fault.
Transport for London (22-002-149)
Transport And Highways Other
Decision date: 25 May 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and London Tribunals.
Transport for London (22-001-718)
Transport And Highways Other
Decision date: 22 May 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices that were allegedly issued to the wrong person. It would be reasonable for the complainant to appeal against the notices at the London Tribunals.
Transport for London (22-001-689)
Transport And Highways Other
Decision date: 22 May 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about a Penalty Charge Notice issued to him. This is because he appealed to the London Tribunals.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%