LGO Individual Decisions

Summary: Ms X complains that the Council failed to deal properly with her complaint about the way it treated her as a foster carer, and failed to provide an adequate remedy for her. We find there was fault by the Council. It has already recognised some fault but it has not provided an adequate remedy. The Council has agreed to make a payment in addition to the action it has already taken.

Summary: We will not investigate this complaint about how the Council dealt with planning applications and planning enforcement for a development near where Mrs X lives. This is because the development does not have a significant impact on Mrs X and there are no issues of wider public interest that justify our involvement.

Summary: Mr X complained about a lack of support from the Council with his homelessness, causing him distress. The Council was at fault for not properly communicating with him about COVID-19 vaccination programme. It has already apologised for the distress caused, which is an appropriate remedy. It was also at fault for providing inconsistent information about the powers under which it offered interim accommodation but this did not cause Mr X an injustice. It was not at fault for offering interim accommodation outside its area.

Summary: Miss X complained the Council failed to respond to her complaints about road repairs needed outside her property. We found no fault in the Council’s actions on those reports, but fault in the way it responded to her complaint.

Summary: Mrs X complains that the Council’s investigation into an incident where she did not take a young person to hospital was biased and unfair. The Council is at fault as it failed to make a clear distinction between a concern or allegation when investigating a matter involving Mrs X and in its communication with her. The Council also failed to clearly explain the process of the investigation, failed to ensure Mrs X had timely independent support and wrongly considered the concern or allegation to also be against Mr X. The Council also delayed in dealing with Mrs X’s complaint and in makin

Summary: We will not investigate this complaint about how a Council dealt with a planning application or enforcement matters. This is because Mr X is a member of a residents group that has exercised its right of appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how a Council dealt with a planning application or enforcement matters. This is because Ms X has exercised her right of appeal to the Planning Inspector.

Summary: We will not investigate this complaint about the Council not advising the complainant of its decision to dispose of premises. We are unlikely to find fault by the Council caused the complainant injustice that warrants our involvement.

Summary: We cannot investigate this complaint about loss to the public purse from how the Council administered a council tax account. This impacts all or most of the people in the Council’s area and is therefore not within our legal remit.