LGO Individual Decisions

Summary: We will not investigate this complaint about a Penalty Charge Notice because the issue has been resolved.

Summary: We will not investigate Mrs X’s complaint about how the Council has backtracked on financially supporting a Special Guardianship Order for her granddaughter for several years. This is a late complaint. Mrs X could have raised her concerns with the Ombudsman sooner and it is unlikely we would now be able to carry out an effective investigation. We do not consider it appropriate to exercise discretion to investigate Mrs X’s complaint outside of normal timeframes.

Summary: The Council was at fault for failing to accept that Miss X was homeless in December 2022, failing to offer interim or temporary accommodation, and failing to make reasonable adjustments for Miss X’s autism. As a result, Miss X remains living with her abusive ex-partner and experienced avoidable distress. The Council has agreed to apologise, offer Miss X temporary accommodation, make reasonable adjustments and make a payment to Miss X. It should also act to improve its services.

Summary: Ms D complained about how the Council handled her concerns about disrepair and harassment by her private landlord. She said this caused her distress and she wants the Council to house her in social housing. We found no fault in the process the Council followed to reach its views. It therefore made decisions it was entitled to make.

Summary: We will not investigate Mr X’s complaint about the Council not considering his concerns about twig and leaf litter and damage to the pavement and his front wall caused by two Council-owned trees. There is not enough evidence of fault in the Council’s decision-making process to warrant investigation. Even if there were fault, there is insufficient significant personal injustice caused to Mr X to justify an investigation. It would be reasonable for Mr X to claim on the Council’s insurance for property damage he believes has been caused by its trees, and to take the claim to court if req

Summary: We will not investigate this complaint that the Council did not tell the complainant he would have to pay the standard amount for a Penalty Charge Notice if he appealed to the tribunal. This is because there is insufficient evidence of fault and injustice.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action following Mr X’s reports of a breach of planning control. Nor will we investigate his concerns that the Council has failed to find a nearby business to be causing a statutory noise nuisance.

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s mother’s case. There is insufficient evidence that any fault by the Council caused an injustice.

Summary: Mr X complained the Council wrongly placed him in an unlicensed House of Multiple Occupation (HMO) and it did not take account of changes in his health when deciding his homelessness application. Mr X also complained about the way the Council initially responded to his complaint. We found the Council was at fault for the failure to check licensing at the HMO and for its initial complaint response. We did not find there was discrimination or that evidence of Mr X’s deterioration in health was ignored.

Summary: We will not investigate this complaint that the Council has not backdated the complainant’s priority on the housing register to 2021. This is because there is insufficient evidence of injustice.

Summary: We will not investigate Mrs X’s complaint about historical involvement with the Council and its children’s social care services. This is because the complaint is late, and there are no good reasons Mrs X could not have complained sooner. In addition, many of the matters complained about have been raised during court proceedings and the law says we cannot investigate those matters.

Summary: We will not investigate this complaint that the Council offered the complainant unsuitable accommodation. This is because the complainant could have used her appeal rights and because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s failure to act on the complainant’s reports of noise nuisance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is made too late, and we have seen no evidence to suggest the late rule should not apply.

Summary: We will not investigate this complaint about bailiffs relating to a parking penalty. This is because any injustice is not significant enough to justify our involvement and we cannot achieve the outcome someone wants.

Summary: Mr X complained on behalf of himself and two neighbours that the Council failed to appropriately manage trees near their homes. Mr X also complained about the Council’s complaint handling. We do not find the Council at fault for its tree management. We find the Council at fault for its complaint handling, and this caused Mr X injustice. The Council has agreed to apologise.

Summary: We will not investigate Miss X’s complaint about the Council issuing a school none attendance fixed penalty notice. It is unlikely we would achieve a significantly different outcome.

Summary: We will not investigate this complaint about the management of a boundary fence between the Council’s park and Ms X’s property. This is because there is no evidence of fault in the Council’s actions.

Summary: We will not investigate this complaint about the Council placing Mr X in an unlicensed House of Multiple Occupation or the subsequent matters. This is because there is not enough injustice to warrant our involvement.

Summary: We will not investigate Mr X’s complaint about the Council’s response to his information requests. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office.

Summary: We will not investigate this complaint about the Council’s actions for work carried out under a disabled facilities grant. Further investigation will not lead to a different outcome.

Summary: Ms X complains that, despite her complaints, the Council’s care provider, Gorton Parks Care Home, continues to fail to meet her mother’s care needs. This includes not supporting her to eat properly, leaving her unwashed and in unclean clothes, and leaving her to use the rubbish bin in her room as a toilet. The Council accepts Gorton Parks needs to improve its record keeping. It has also offered to arrange a meeting with Ms X and Gorton Parks to enable her to raise concerns when they arise so Gorton Parks can address them. The Council also needs to work with Gorton Parks to make sure i

Summary: We will not investigate this complaint about the Council’s handling of a noise complaint Mr X made to it as there is insufficient remaining injustice caused to him to warrant our involvement.

Summary: Ms A complains the Council did not properly advise Mrs X about care contributions her son Mr X had to pay when he moved into residential care. We found fault by the Council. It has agreed a suitable remedy.

Summary: We will not investigate this complaint about a replacement street litter bin. The Council has agreed to replace the bin but cannot say when. Further investigation by the Ombudsman would not lead to a different outcome.

Summary: We will not investigate this complaint about the information on a short birth certificate. This is because there is insufficient evidence of fault by the Council and injustice.