LGO Individual Decisions

Summary: We will not investigate Mrs B’s complaint about care and support provided to her late mother Mrs C. This is because we could not add to or make a different finding to that already provided to Mrs B by the Council. Mrs C is now deceased, so we could not provide her with a remedy for any injustice caused by fault which might be uncovered during an investigation.

Summary: We will not investigate this complaint about planning advice and the Council’s planning decisions because part of the complaint is out of time and there was a right of appeal to a Planning Inspector which he used.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. There is not enough evidence of fault to justify investigating.

Summary: Mrs B says the Council failed to provide her with advice or information about care options when the care provider increased her care costs, sent her an incorrect bill, wrongly closed her case and failed to explain why the large increase in costs was justified. The Council failed to provide Mrs B with alternatives when telling her about the increased care costs, delayed providing her with further information and sent her an incorrect invoice. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.

Summary: Mrs X complained the Council failed to provide her daughter, Y, with a suitable education and provision set out in her Education, Health and Care Plan. We have found fault because the Council failed to fully consider how it could deliver alternative education to Y and failed to deliver some of the provision she was due. Mrs X and Y suffered avoidable distress and frustration and Y missed out on the opportunity to access education she was due. To remedy the injustice caused, the Council has agreed to apologise, make a payment to Mrs X and share guidance with relevant officers.

Summary: We have discontinued our investigation into Mrs B’s complaint about the alternative educational provision her son received after he was permanently excluded from school. It is unlikely that, if we investigated further, we would either find fault with the Council or find that any fault caused a significant injustice to Mrs B and her family.

Summary: We cannot investigate this complaint about the Council failing to take appropriate enforcement action against breaches of planning control, because we have no power to

Summary: We will not investigate Mrs X’s complaint about the Council’s home to school transport for her child, Y. This is because the Council has since agreed to change the provider and an investigation is unlikely to lead to a different outcome.

Summary: The Council failed to ensure that Y received the special educational provision set out in their EHC Plan. The Council has agreed to apologise and make payments to Y and to Ms X and to take action to prevent similar failings in future.

Summary: Mrs Y complained about the way the Council dealt with her child’s Education, Health and Care Plan and special educational needs provision. We have found fault by the Council in failing to: make all the provision in the Plan; complete the annual review process within the statutory timescales; and complete the agreed action plan for resolving Mrs Y’s complaint. These faults caused injustice. The Council has agreed to remedy this by apologising to Mrs Y, making payments to recognise the impact of the missed provision and distress caused, taking steps to complete the review process and a

Summary: We cannot investigate Ms T’s complaint that the Council failed to arrange suitable education for her child because she has used her right to appeal.